Sales & Customer Experience Officer

Job title: Sales & Customer Experience Officer

Job Description

• The Sales & Customer Experience Officer is responsible for driving sales and delivering excellent customer service across both walk-in and online channels.
• This role ensures customers receive proper guidance, accurate information, and a seamless purchasing experience while complying strictly with company processes.

Responsibilities

• Attend to all walk-in customers professionally and promptly

• Receive, welcome, and guide customers in selecting appropriate products

• Demonstrate in-depth knowledge of all CGD products and services

• Educate customers on product options, pricing, and suitability

• Act as Floor Attendant by:

• Selecting products from shelves for customers, or

• Liaising with the Inventory & Warehousing Unit to release products from the warehouse

• Pass selected products to the Cashier for ERP invoicing

• Handle all online enquiries and orders via:

• Website

• WhatsApp

• Instagram DM

• Assist online customers with product selection, pictures, and product information until payment is completed

• Transfer all paid online orders to the Inventory Unit via the official WhatsApp group

• Attach complete documentation for online orders, including:

• Full conversation screenshots

• Proof of payment

• Save and manage customer contact details strictly on official CGD phones and Gmail accounts

• Conduct post-purchase follow-up calls to confirm delivery and collect customer feedback

• Contribute actively to sales targets and customer satisfaction goals

• Educational Qualifications and Experience

• Minimum educational qualification: ND or NCE with 0-1 year experience

• Previous experience in sales, retail, or customer service is an added advantage

• Other Requirements

• Willingness to work on a rotational shift basis

• Ability to follow structured processes and company policies strictly

• High level of professionalism, discipline, and accountability

• Customer-focused mindset with strong ethical standards

Skills

• Strong sales and customer service skills
• Excellent verbal and written communication skills
• Ability to persuade, upsell, and close sales professionally
• Strong product knowledge or ability to learn quickly
• Attention to detail, especially in order documentation
• Ability to multitask and work under pressure
• Proficiency in WhatsApp, Instagram, and online communication tools

Salary

N150,000 monthly.

Application Closing Date

4th October, 2026.