About this role
Custom Gifts & Designs Limited is Nigeria's premier destination for gifting services -integrating flower shop, gift store, kiddies giftware, party favors, and a balloon shop.
Custom Gifts & Designs brand is recognized as a leading departmental gift store in Nigeria, offering a diverse range of gifting services and products. We strive to provide exceptional experiences for our customers, making us a preferred destination for all gifting needs in Nigeria and beyond.
We are recruiting to fill the position below:
Job Title: Sales & Customer Experience Officer
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- The Sales & Customer Experience Officer is responsible for driving sales and delivering excellent customer service across both walk-in and online channels.
- This role ensures customers receive proper guidance, accurate information, and a seamless purchasing experience while complying strictly with company processes.
Responsibilities
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Attend to all walk-in customers professionally and promptly
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Receive, welcome, and guide customers in selecting appropriate products
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Demonstrate in-depth knowledge of all CGD products and services
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Educate customers on product options, pricing, and suitability
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Act as Floor Attendant by:
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Selecting products from shelves for customers, or
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Liaising with the Inventory & Warehousing Unit to release products from the warehouse
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Pass selected products to the Cashier for ERP invoicing
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Handle all online enquiries and orders via:
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Website
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WhatsApp
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Instagram DM
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Assist online customers with product selection, pictures, and product information until payment is completed
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Transfer all paid online orders to the Inventory Unit via the official WhatsApp group
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Attach complete documentation for online orders, including:
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Full conversation screenshots
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Proof of payment
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Save and manage customer contact details strictly on official CGD phones and Gmail accounts
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Conduct post-purchase follow-up calls to confirm delivery and collect customer feedback
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Contribute actively to sales targets and customer satisfaction goals
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Educational Qualifications and Experience
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Minimum educational qualification: BSc with 2-3 years of experience
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Previous experience in sales, retail, or customer service is an added advantage
Other Requirements:
- Willingness to work on a rotational shift basis
- Ability to follow structured processes and company policies strictly
- High level of professionalism, discipline, and accountability
- Customer-focused mindset with strong ethical standards
Skills
- Strong sales and customer service skills
- Excellent verbal and written communication skills
- Ability to persuade, upsell, and close sales professionally
- Strong product knowledge or ability to learn quickly
- Attention to detail, especially in order documentation
- Ability to multitask and work under pressure
- Proficiency in WhatsApp, Instagram, and online communication tools
Salary
N150,000 monthly.
Application Closing Date
30th November, 2026.