Sales Coordinator

Job title: Sales Coordinator

Join a dynamic sales team where your coordination skills make a real impact.

We are looking for a highly organised, detail-oriented, and proactive Sales Coordinator to support our Sales Enablement team. This role plays a vital part in ensuring seamless sales operations, accurate data management, efficient order processing, and exceptional support to our sales teams across multiple international territories.

As a Sales Coordinator, you will be responsible for supporting the sales function through effective administration, reporting, customer data management, and process coordination.

Key Performance Outputs

Sales Process & Order Management

• Support Key Account Managers with opportunity and sales order processing.
• Monitor order fulfilment status and resolve outstanding sales issues.
• Work closely with Sales Managers, Directors, and Account Managers to create and process sales orders.
• Liaise with Logistics and Operations teams regarding fulfilment timelines and delays.
• Process reallocations and create new sales orders where required.
• Ensure sales activities are completed within agreed timelines.

Sales Finance Support

• Maintain accurate sales transaction records.
• Generate and process Return Authorisations (RAs).
• Support claims management and credit-related processes.
• Coordinate with Finance to ensure accurate invoicing and credit management.
• Assist with credit insurance administration and system updates.

Customer & Master Data Management

• Coordinate customer onboarding and setup processes.
• Manage Terms & Conditions documentation and compliance requirements.
• Maintain accurate customer records within CRM and ERP systems.
• Ensure customer information is current, complete, and accurate.
• Capture and maintain sales leads from trade shows, customer enquiries, and campaigns.
• Manage customer distribution lists and sales-related databases.

Reporting & Sales Support

• Assist with customer queries when Account Managers are unavailable.
• Provide support across multiple sales territories, including: Europe, Middle East/ Far East/ Asia, South America, Australia, United States, Mexico
• Prepare sales reports and provide real-time territory insights.
• Support audits and continuous process improvement initiatives.
• Assist with customer reviews, reporting, and annual SOP updates.
• Provide ad hoc support to ensure smooth sales operations.

Requirements

• What We're Looking For

Qualifications

• BCom Degree or Diploma with a major in: Marketing, Logistics, International Trade Or a related commercial qualification

Experience

• 2-4 years' relevant work experience.

• Experience in Sales Coordination, Sales Support, Customer Service, Commercial Administration, or a related role.

• Technical Skills

• Experience working with NetSuite or similar ERP systems.

• Strong Microsoft Office skills, particularly: Excel, PowerPoint, Word

• Experience managing customer data and sales-related administration.

• Understanding of commercial finance processes.

• Professional email communication skills.

• Key Competencies

• Strong analytical and reporting abilities.

• Excellent planning and organisational skills.

• Ability to manage multiple priorities and meet deadlines.

• High attention to detail and accuracy.

• Strong verbal and written communication skills.

• Ability to build and maintain effective relationships.

• Self-motivated and capable of working independently.

• Professional, discreet, and customer-focused approach.

• Why Join Us?

• You'll become part of a collaborative and high-performing team that supports international sales operations across multiple markets.

• This role offers excellent exposure to sales, finance, logistics, customer management, and commercial operations, making it an exciting career opportunity for someone looking to grow within a dynamic business environment.