About this role
Sales Coordinator
Region: MEA SPAC
Location: MOVENPICK RESORT & SPA BINTAN LAGOON, Lagoi, Indonesia
Brand: MOVENPICK
Job Category: Sales & Marketing
Job Type: Full-Time, Permanent
External Reference: REF114894Y
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
- Handle incoming calls professionally, following hotel telephone etiquette and directing enquiries to the appropriate department.
- Manage daily email correspondence, responding to enquiries promptly and professionally and ensuring proper follow-up.
- Input and maintain group bookings and ensure all booking activities are updated accurately and promptly.
- Prepare sales reports and maintain accurate records and filing in line with hotel procedures.
- Coordinate and arrange site inspections for prospective clients.
- Support the Sales team with quotations, proposals, contracts and other sales-related documentation.
- Respond to client enquiries, feedback and complaints professionally, ensuring timely follow-up.
- Escalate incidents, irregularities and service concerns to the appropriate management team.
Qualifications
- Excellent written and verbal communication skills in English.
- Strong email writing and correspondence skills.
- Highly organised with excellent attention to detail and follow-up.
- Proficient in Microsoft Office and hotel systems.
- Positive, professional and service-oriented personality.
- Able to work independently while supporting the wider Sales team.