About this role
Sales Coordinator
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.
About the Role
Sales Coordinator Institutional Sales | Global Sales Administration, APAC Melbourne, Australia About the Role: We support the world’s researchers, learners, innovators, and leaders by publishing peer-reviewed research, developing career-ready skills, and delivering AI-powered learning and knowledge tools. We are currently seeking a Sales Coordinator to join our APAC Sales Administration Team, supporting institutional customers predominantly in Australia and New Zealand. As a Sales Coordinator, you will provide administrative and operational support to our Institutional Sales team, working closely with Account Managers to ensure the efficient management of customer accounts, sales transactions, licensing agreements, and invoicing activities. This is a great opportunity for someone who enjoys variety, problem-solving, and building strong working relationships across a global organization.
About Our Business
Products: Academic journals, books, and research content, delivered mainly through Wiley Online Library, and offered through annual subscriptions, one-time purchases, and licensing agreements. Customers: Universities and colleges, corporate R&D organizations, hospitals and healthcare institutions, and other academic and research-focused organizations.
What You'll Do
- Provide administrative and operational support to Account Managers throughout the sales cycle, including assisting with new and renewal pricing, quotations, and proposals. Process electronic journal orders (new and renewal) accurately within our CRM system, partnering with colleagues across departments to ensure timely and correct revenue invoicing. Use our Contracts Lifecycle Management system to support the contracting process, liaising with the Contracts team particularly during our peak renewal season (November–April). Generate customer reports and usage figures upon request to support good customer service. Build broad competence across the systems used to support the Sales team, becoming a go-to point of contact for reporting information. Respond to ad-hoc queries from Account Managers, customers, and agents on system issues, invoicing, and licensing workflows, routing more complex queries to the right person. Attend meetings with agents or customers as needed to support Account Managers and provide backup information. Build and maintain working knowledge of Institutional Sales.