About this role
Job Purpose
To provide effective administrative and operational support to the sales team, ensuring smooth coordination of customer enquiries, quotations, orders, deliveries, documentation, and after-sales activities.
Key Responsibilities
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· Receive and coordinate customer enquiries through phone, email, and other channels.
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· Prepare quotations, proforma invoices, sales orders, and related sales documentation.
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· Follow up quotations and customer enquiries to support sales conversion.
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· Coordinate with sales, procurement, stores, finance, and service teams to ensure timely order processing.
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· Maintain accurate customer and sales records.
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· Monitor order status, deliveries, and customer commitments.
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· Prepare sales reports, customer follow-up reports, and other management reports.
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· Support the sales team in preparing presentations, tenders, and commercial documents.
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· Coordinate customer meetings, site visits, demonstrations, and appointments.
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· Handle customer complaints and ensure they are directed to the appropriate department.
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· Maintain proper filing of sales correspondence and documentation.
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· Support marketing activities and customer relationship management.
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Knowledge & Experience
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· Diploma or Bachelor’s degree in Business Administration, Sales, Marketing, Engineering, or a related field.
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· 2–4 years of experience in sales coordination, administration, or a related role.
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· Experience in engineering, industrial equipment, compressors, pumps, generators, or similar technical products is an advantage.
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· Good computer skills, particularly Microsoft Excel and Word.
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· Strong communication and customer-service skills.
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· Good organizational and follow-up abilities.