About this role
WE ARE HIRING: Sales Coordinator
Location: Colombo, Sri Lanka Employment Type: Full Time Industry: Retail & Distribution
Role Overview
We are seeking a proactive, detail-oriented, and customer-focused Sales Coordinator to support the efficient operation of the sales function. The successful candidate will play a critical role in coordinating sales activities, managing customer communications, maintaining sales records, supporting order processing, and ensuring seamless collaboration between internal departments and customers. As a key support function within the sales team, this role requires strong organizational skills, excellent communication abilities, and the capacity to manage multiple priorities while maintaining a high standard of customer service and operational efficiency.
Key Responsibilities
-
Coordinate daily sales activities and provide administrative support to the Sales Manager and Sales team.
-
Handle customer inquiries and ensure timely, professional communication.
-
Coordinate customer orders and support the order processing lifecycle.
-
Maintain accurate customer records, sales documentation, and administrative files.
-
Prepare and update sales reports, customer information, and sales-related documentation.
-
Monitor customer requirements and ensure smooth communication between customers and internal departments.
-
Coordinate closely with distribution and operations teams to support timely order fulfilment and service delivery.
-
Support sales executives with customer follow-ups, updates, and ongoing account coordination.
-
Track outstanding customer requests and ensure issues are resolved efficiently.
-
Maintain accurate sales records and support management reporting requirements.
-
Assist in preparing customer correspondence, quotations, and related documentation when required.
-
Ensure information shared between customers and internal stakeholders is accurate and communicated promptly.
-
Contribute to improving sales administration processes and operational efficiency.
-
Build and maintain positive relationships with both internal teams and external customers.
-
Candidate Profile
-
2–3 years of experience in Sales Coordination, Sales Administration, Distribution, FMCG, Retail, or a related industry.
-
Strong organizational and administrative capabilities.
-
Excellent communication and interpersonal skills.
-
Strong customer service orientation.
-
Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
-
Experience maintaining sales records, preparing reports, and supporting sales operations.
-
Strong attention to detail and accuracy.
-
Ability to coordinate multiple tasks and priorities simultaneously.
-
Strong problem-solving and follow-up skills.
-
Ability to work independently while contributing effectively within a team environment.
-
Previous experience within FMCG, distribution, wholesale, or consumer goods sectors will be an added advantage.
-
Ready to take your career to new heights?
-
We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!
-
Our client is looking for a skilled individual to fill the role of Sales Coordinator.
-
Apply now and see how you can be the perfect fit for this exclusive position!