About this role
About the Role Pronovias Group is seeking Sales Consultants for our Porto store to deliver a unique shopping experience aligned with Pronovias' standards and to help achieve the store's sales objectives. What You'll Do
- Attend to and advise the customer at all stages of the customer journey, providing professional service focused on excellence and ensuring expectations are met.
- Manage the daily schedule, preparing appointments in advance to ensure excellent service and client satisfaction, and organize daily activities.
- Meet sales and efficiency targets defined by the Store Manager.
- Control store stock and merchandise flow with the Central team to ensure availability, meeting quality standards and delivery deadlines.
- Perform administrative tasks (phone support, cash handling, merchandise reception, follow-ups, transfers, inventories, etc.) contributing to the store's smooth operation.
- Ensure a proper store image at all times, following Pronovias internal policies on organization and visual merchandising in both the sales area and the atelier/warehouse.
- Support the atelier team in post-sale execution, occasionally conducting fittings according to Pronovias policy. What We're Looking For
- Prior solid experience in customer service in premium or luxury fashion environments; knowledge of the bridal/occasionwear sector is highly valued.
- Positive, passionate about delivering excellent service, goal-oriented, team player, with problem-solving skills.
- Excellent communication skills; language knowledge is highly valued.
- If you meet the requirements and want to work at Pronovias, we'd be happy to meet you. Nice to Have
- Multilingual abilities are a plus. Compensation & Benefits
- Salary and benefits not disclosed in the posting.