Sales Co(External Applications Only)

About the Role The role focuses on growing sales through constant customer interaction, accurate quotations from building plans, and maintaining housekeeping and merchandising standards. It also requires delivering cost-effective and efficient service to customers. What You'll Do

• Drive sales through constant customer interaction; issue quotations and follow up to generate sales; manage quote process and control special orders.
• Read and interpret building plans to ensure quotations are correct and delivered within the agreed timeframe.
• Manage telephone communications, answer and return calls, and ensure timely follow ups.
• Conduct competitor analysis to ensure store competitiveness.
• Communicate bulk deposit transfers to customers; promote loyalty programs (VIC and Charge Card Customers).
• Deliver and manage an efficient delivery service, ensuring correct rates and on-time dispatch; coordinate and arrange delay communications with customers.
• Provide effective customer service desk management; record, follow up and resolve customer complaints; ensure service excellence for all customers; maintain telephone etiquette.
• Manage store standards including Ready for Business checklists, price changes aligned to advertised prices, and planogram implementation.
• Manage people: ensure General Assistants, Sales Advisors and Forklift Drivers are present, trained backups available, and daily duties executed.
• Enforce Safety (OHSA) requirements: ensure safety standards are followed and protective clothing is worn.
• Maintain security awareness and be alert to suspicious activities in and around the store.
• Uphold integrity and professional values consistent with company standards. What We're Looking For
• Grade 12 plus 5 years related experience or a minimum of 10 years’ work related experience. Plan reading experience would be advantageous.
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Above average numeric skills.
• Proven ability to provide exceptional customer service.
• Proven ability to work under pressure.
• Must be computer literate.
• Proven strong organising, planning and delegation skills. Nice to Have
• Plan reading experience would be advantageous.