Sales Co

About the Role Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service. What You'll Do

• Issuing and follow up of quotations in order to generate sales
• Quote process and control Special Orders
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe
• Manage the telephone, answer, and return calls, ensure follow ups are done
• Conduct competitor analysis to ensure competitiveness of the store
• Communicate bulk deposit transfers to Customers
• Promote loyalty programs (VIC and Charge Card Customers)
• Deliveries: Manage an efficient delivery service and ensuring that the correct rates are charged; Deliveries dispatched within the required time limit; Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer
• Customer Service: Effective Customer Service Desk Management; Record, follow up and resolve Customer Complaints; To ensure an efficient Customer Service at all times (all Customers are attended to); Telephone etiquette (to ensure that all calls are answered within the required time)
• Store Standards: Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers; Price changes to be implemented in line with advertised prices; Implementation of planograms
• People Management: Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities; Ensure General Assistants, Sales Advisors and forklift Drivers have a trained backup available; Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)
• Safety (OHSA) Requirements: Ensure that safety standards are adhered to; Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment
• Security Awareness: Be aware of any suspicious people and / or activities in and outside the Store; Password security What We're Looking For
• Grade 12 plus 5 years related experience or minimum 10 years related experience; plan reading experience advantageous
• Ability to communicate in English and the dominant language spoken in the geographical area
• Above average numeric skills
• Proven ability to provide exceptional Customer Service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organising, planning and delegation skills Nice to Have
• Plan reading experience would be advantageous Compensation & Benefits
• Not disclosed