Sales Associate - Soho

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

OBJECTIVE/MISSION

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

KEY RESPONSIBILITIES

Sales Achievement:

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor

Client Relationship Management:

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Daily Boutique Operations:

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique

• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues

• Assist in the merchandising and daily maintenance of displays and back-stock

• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit

• Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.)

• JOB PROFILE

Education

• College degree preferred

Required Experience:

• Must be able to work Saturday and Sunday consistently in addition to one weekday.
• 2 to 5 years of previous experience in luxury retail.

Technical Skills:

• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities:

• Additional language skills are a plus

• General knowledge of timepiece movements, are preferred

• Excellent interpersonal and communication skills are required

• Strong understanding of Customer Service needs and Customer (internal and external) priorities

• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision

• Being a genuine Maison Ambassador

• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand

• Self-Starter with Team-Player approach

• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

• Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

• Expected hourly range: $25.00-$29.00 per hour + Commission

• Please note, salaries will be negotiated based on relevant skills and experience.