About this role
About the Role Michael Kors is seeking a Sales Associate for the Great Lakes Crossing location in Auburn Hills, MI. This role focuses on meeting sales goals while delivering elevated service, demonstrating product knowledge, and supporting store operations to ensure a smooth, luxury shopping experience. What You'll Do
- Meet sales goals
- Utilize elevated levels of sales and service to maximize sales performance
- Demonstrate an in-depth knowledge of the merchandise
- After closing a sale, monitor all details including shipping, alterations (if applicable) and special requests to ensure customer satisfaction
- Comply with all sales related policies and procedures
- Maintain a keen interest in the fashion industry and market trends
- Provide the highest level of customer service
- Build and maintain repeat clientele; utilize client book
- Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
- Keep selling floor and merchandise neat, organized and stocked
- Assist in the maintenance of all inventory in the stockroom and on the selling floor
- Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/receiving related paperwork
- Participate in inventories
- Comply with all Point-of-Sale policies and procedures
- Properly execute all relevant register functions
- Adhere to work schedule, inclusive of time and attendance
- Participate in all relevant training and development seminars, programs and meetings as directed by store management
- Minimum 2 years retail experience What We're Looking For
- Minimum 2 years retail experience
- Demonstrated ability to meet sales goals and provide exceptional customer service
- Knowledge of fashion industry trends and merchandise
- Strong problem resolution skills and clienteling to build repeat clientele
- Proficiency with Point-of-Sale systems and register functions
- Ability to maintain organized selling floor and inventory; adherence to stock/shipping/receiving policies
- Effective time management and consistent attendance; willingness to participate in training and development