About this role
About the Role Michael Kors is seeking a Sales Associate to drive sales, deliver exceptional customer service, and assist with store operations in a fast-paced luxury retail environment. The role focuses on meeting sales goals, maintaining product knowledge, and ensuring customer satisfaction from sale through post-sale service. What You'll Do
- Meet sales goals
- Utilize the elevated levels of sales and service to maximize sales performance
- Demonstrate an in-depth knowledge of the merchandise
- After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction
- Comply with all sales related policies and procedures
- Maintain a keen interest in the fashion industry and market trends
- Provide the highest level of customer service
- Build and maintain repeat clientele; utilize client book
- Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
- Keep selling floor and merchandise neat, organized and stocked
- Assist in the maintenance of all inventory in the stockroom and on the selling floor
- Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/receiving related paperwork
- Participate in inventories
- Comply with all Point-of-Sale policies and procedures
- Properly execute all relevant register functions
- Adhere to work schedule, inclusive of time and attendance
- Participate in all relevant training and development seminars, programs and meetings as directed by store management
- Minimum 2 years retail experience What We're Looking For
- Minimum 2 years retail experience
- Ability to meet sales goals and provide high level customer service
- Demonstrated knowledge of merchandise and fashion industry trends
- Strong communication and problem-solving skills
- Ability to comply with all sales-related policies and procedures