About this role
About the Role The Stylist/Sales Associate II will serve as a trusted advisor who helps customers select Kate Spade products that fit their aesthetic and lifestyle. They will collaborate with customers to discover and express personal style and demonstrate how Kate Spade pieces can integrate into their wardrobe. This role is part of the Tapestry family of brands, known for optimism, inclusion, and a distinctive Kate Spade point of view.
What You'll Do
- Greet guests warmly and demonstrate strong product knowledge.
- Actively listen and ask insightful questions to understand customer needs.
- Provide styling advice, suggest add-ons, and create complete looks.
- Use creativity to showcase multiple ways to wear products and encourage exploration of new styles.
- Guide customers through purchase decisions and ensure a seamless checkout experience.
- Reinforce and celebrate customer choices, inviting them to return.
- Drive results through strong customer connections and storytelling.
- Maintain operational excellence, including stockroom organization and POS transactions.
- Give and receive feedback in an honest, constructive manner.
What We're Looking For
- Professional selling skills with exceptional interpersonal and communication abilities.
- Prior experience in a retail environment.
- Ability to multitask, prioritize, and work collaboratively in a team setting.
- Social media awareness and willingness to learn omni/virtual selling techniques.
- English proficiency (or local language proficiency per market).
- Schedule: Ability to work a flexible schedule to meet the needs of the business—including nights, weekends, busy season, and high-traffic retail days.
- Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver on the sales floor and stockroom.