About this role
Job Title: Color Curl Concierge Company: BSG Essential Function The Color Curl Concierge is our steward to the industry demonstrating our dominance in all things color related and in talent development, technical, business and selling skills. The Concierge maximizes sales by maintaining and expanding (opening new doors) a customer base through market analysis, selling approved beauty products, introducing new products and concepts, providing customer service, conducting product education in store and virtual. Offering color curl/texture consulting services to professional beauty salons, barbers, spas, schools and licensed cosmetologists.
Primary Duties: Grow Yourself 15%: Dominate the industry in talent development, technical and selling skills. Passionate desire to learn and grow. Striving for continuous improvement while owning personal development and growing techniques to generate new customers. Schedule, prepare and follow through on business development days to increase product knowledge and develop professional vendor and customer relationships. Remain agile to changes in the market while building industry knowledge and intuition to be able to be nimble in order to react to a competitive market. Be the Category expert in Color Curl/Texture, sharing information with team and customers. Create an organized work environment and workflow to be able to most efficiently service customers. Grow Team and Culture 15%: Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed. Attend all meetings, functions and events and maintain regular contact as established by the Company or Supervisor. Conduct effective basic in-store/salon and virtual education. Determine customers needs and offer products and services to best align their products and needs. Conducts periodic meetings to keep employee relations at a high level and to keep employees informed of relevant information by utilizing leadership skills. Initiate business relationships that gain customers trust and confidence so that selling and customer service can be delivered more effectively. Grow the Business 70%: Develop and review market analysis, organization of prospect funnel process, opening new accounts with follow up and follow through. Meet or exceed established metrics, color growth goals as well as other standards and expectations that may be created. Establish technical expertise pertaining to products and programs. With consideration for salon accounts, implement marketing and merchandising programs, and survey assignments to complete social marketing services to support store business. Utilize Social Media to drive business and market customer and vendor events. Create customer profile system for each major account, containing pertinent account data and facts t