About this role
Job title: Sales Associate
About the Role Join Burberry's Retail Offline team in Wrentham, MA as a Sales Associate responsible for driving sales, delivering the Burberry Experience, and building lasting client relationships. You will execute key retail strategies, leverage the franchise, and support consistent growth while upholding luxury brand standards.
What You'll Do
- Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image
- Consistently meet individual sales goals while exhibiting Burberry Behaviours
- Provide excellent customer service, strong selling skills, and motivation to succeed
- Demonstrate superior interpersonal and communication talents
- Cultivate client relationships and build loyalty; maintain an updated client book; follow Cultivate requirements (courtesy/relationship emails, inviting customers back, reactivation, capture compliance)
- Follow visual standards: maintain floor, execute monthly floorsets, replenish merchandise, proper merchandising and ticketing practices
- Floor presence and maintenance: start and end shifts prepared, stay active on floor, replenish as needed, keep fitting rooms clean
- Back-of-house support: assist in markdowns, participate in bi-annual inventory, support pre-sale goals, stock room organization and maintenance
- Participate in store contests and stock management duties
What We're Looking For
- Willing to work in a team-oriented environment
- Excellent interpersonal and communication skills; ability to interact with management and staff
- Positive attitude, responsibility, and flexibility to change; results-driven
- Interest in fashion/design
- Advanced knowledge of POS and store systems
- Minimum 1 year of sales experience, preferably in luxury retail
- Proven track record of driving sales and meeting targets; excellent customer service
- Strong clienteling background
Compensation & Benefits
- Base salary generally between $18.50 and $19.00 per hour at start; compensation may include commission, discretionary bonuses, short/long-term incentives, and benefits depending on position