About this role
About the Role
In-store Sales & Service role at Burberry Retail Offline in Cypress, TX, focused on meeting and exceeding sales goals while delivering the Burberry Experience, developing new customers and maintaining relationships with existing clientele. What You'll Do
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Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image
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Consistently meet individual sales goals while exhibiting the Burberry Behaviours
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Provide excellent customer service skills, great selling skills and exhibit motivation to succeed
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Demonstrate superior interpersonal and communication talent
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Build customer loyalty through active client development and follow-through; maintain an up-to-date client book; follow Cultivate requirements and activities (courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance)
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Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines; understand and execute monthly floorsets; placing and/or hanging back items; replenishing merchandise; folding and placing merchandise on correct hanger with tickets placed inside items and not visible to customers
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Floor Presence & Maintenance: Begin/End of shift duties, stay active on the floor, replenish merchandise, ensure fitting rooms are clean and maintained
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Back of the House: Assist in the markdown process and bi-annual inventory, participate in pre-sale goals and store contests, assist in stock room maintenance and keep it organized; responsible for stock pulled and put away in an orderly fashion What We're Looking For
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Willing to work in and promote a team oriented environment
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Excellent interpersonal skills to ensure clear, effective communication with all management and staff
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Positive attitude, takes responsibility for own actions, and is results driven with flexibility to change
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Relevant interest in Fashion / Design
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Advanced knowledge of POS and store systems
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A minimum of 1 year on sales, preferably in a luxury retail environment
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Proven experience in driving sales and meeting sales targets
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Excellent customer service level and strong clienteling background