Sales Associate

Job title: Sales Associate

About the Role The Sales Associate at the American Cancer Society's Discovery Shop supports daily store operations and delivers an exceptional customer and donor experience, contributing to revenue growth and the mission of ACS.

What You'll Do

• Support daily store operations including cleaning and processing merchandise, setting up displays, restocking shelves, assisting at the register, maintaining organized sales floors and fitting rooms, following opening/closing procedures, and performing routine cleaning tasks; in the absence of management, responsible for complete store oversight.
• Provide comprehensive donor support by receiving donations, unloading items from donor vehicles, placing donations in designated areas, issuing donation receipts, and accurately processing each donation per organizational procedures.
• Deliver exceptional customer service by providing welcome greetings, assisting with floor navigation, facilitating merchandise sales, ensuring accurate POS transactions, and offering carry-out support to customers' vehicles when needed.
• Support the execution of strategic initiatives, Discovery Rewards (loyalty) program, promotional events, and budgeting guidelines aimed at achieving and surpassing annual Revenue and Net Income Goals.
• Support the store manager in creating social media content and other marketing campaigns assigned.
• Communicate to customers and donors, the mission of the American Cancer Society, toll free number and provide information about its direct services to the community.

What We're Looking For

• Education: Minimum Degree Required: High School Diploma or Equivalent; Preferred Degree: Some college, including basic courses in business, mathematics, and economics is a plus.
• Experience: 2 years prior retail/service experience. Some leadership experience a plus (i.e. key holder, lead or above).
• Licenses: Driver’s License – Valid driver’s license not required but is a plus.
• Vaccine: As required by government agencies for those working with the public.
• Knowledge, Skills, and Abilities: Excellent communication and customer service skills; Ability to multitask in a fast-paced retail environment; Microsoft Office Suite operational ability (Word, Teams, Excel, Outlook); Ability to learn and utilize retail software such as Point of Sale and reporting tools.

Compensation & Benefits

• ACS provides staff with a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site.
• We are a proud equal opportunity employer. Apply Now Equal Opportunity Employer.