Sales Assistant

About the Role Michael Kors is seeking a part-time Sales Assistant to support the sales team and deliver the customer service promise by creating an organized and pleasant shopping environment for the customers. This role focuses on assisting customers, maintaining store presentation, and enabling a fast, seamless shopping experience. What You'll Do

• Replenish merchandise on the sales floor
• Perform stock checks for customers and in support of sales associates
• Assist with merchandise floor moves and other visual tasks
• Process POS transactions accurately and efficiently
• Comply with all sales-related policies and procedures
• Greet each customer in a warm and friendly manner
• Interact with customers as they enter the store
• Respond to customer’s questions quickly and accurately
• Determine customer’s needs and direct them to the appropriate sales associate
• Assist the sales associates in resolving all client problems and complaints as needed
• Work with stock and sales associates effectively to ensure a fast and seamless customer experience in the fitting rooms
• Provide the highest level of customer service to each customer
• Keep sales floor and merchandise neat, organized and stocked
• Unpack, hang/fold merchandise, and secure security tags when needed
• Maintain the sales floor, fitting rooms, cash wrap; processes and run go-backs
• Adhere to work schedule, inclusive of time and attendance
• Comply with all Point-of-Sale policies and procedures What We're Looking For
• Customer-focused with a warm and friendly demeanor; ability to greet customers and interact as they enter the store
• Strong communication and interpersonal skills; ability to respond to customers' questions quickly and accurately
• Ability to determine customer needs and direct them to the appropriate sales associate; works well with stock and sales teams to ensure a fast, seamless fitting room experience
• Team player who collaborates with stock and sales associates to deliver excellent customer service
• Commitment to following store policies and procedures, including POS policies
• Ability to stay organized and maintain a neat, stocked sales floor and fitting rooms