Sales and Service Leader - Full Time

Sales and Service Leader - Full Time

Sephora Retail Reference: 297013

Place of employment: Emeryville, United States Contrat type: Permanent Job Required experience: Minimum 3 years Work mode: Full Time

Position Sales and Service Leader - Full Time

Profile Job ID: 297013 Store Name/Number: CA-Emeryville (0116) Address: 5626 Bay St, Emeryville, CA 94608, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular

Your Role at Sephora: As a Sales and Service Leader, you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high-performing, inclusive environment where everyone thrives. If you’re a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful.

Key Responsibilities

• Lead and inspire, coach and empower team members to deliver exceptional client service and achieve sales goals

• Drive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations

• Coach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance

• Train and develop Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives

• Execute daily operations Assist with inventory, visual merchandising, and maintaining store standards

• Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered

• Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience

• Flexible Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/hours

• Full Time: 30-40 hrs/week

• Be available during peak retail operations (nights, weekends and holidays)

• Punctuality and consistent attendance

• Qualifications/Experience

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment

• Proven ability to coach and inspire teams to achieve goals

• Strong sales and client service skills

• Excellent communication and interpersonal skills

• Comfortable in a fast paced and dynamic environment

• Quick learner with ability to absorb and share product knowledge and training

• Physically able to lift and carry up to 50 pounds

• While at Sephora, you’ll enjoy

• Inclusion & Belonging We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.

• Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here

• Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender, age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

• Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws.

• SEPHORA

• MAISON

• Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.

• The House provides a superior selection of quality products and always keeps pace with the latest trends.

• The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.

• With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.

• At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.