Sales and Client Service Executive

Sales and Client Service Executive

Skache Integrated Services Limited - Our client is recruiting to fill the position below:

Job Position: Sales and Client Service Executive

Job Location: Ikeja, Lagos

Employment Type: Full-time

Industry: Health Maintenance Organisation (HMO)

Job Summary

• We are seeking a customer-focused, results-driven, and proactive Sales and Client Service Executive to join their team.
• The successful candidate will be responsible for promoting the company's health insurance plans, acquiring new clients, maintaining existing client relationships, and ensuring excellent customer service and satisfaction.

Key Responsibilities

• Identify and develop new business opportunities to drive sales and increase client acquisition.

• Promote the company's health insurance plans and services to individuals, corporate organisations, and prospective clients.

• Build and maintain strong relationships with existing and potential clients.

• Respond promptly to client enquiries, complaints, and requests for assistance.

• Provide accurate information on HMO plans, benefits, coverage, and enrolment procedures.

• Follow up on sales leads, prepare proposals, and support client conversion.

• Coordinate client registration, enrolment, and updates to membership records.

• Liaise with healthcare providers and internal departments to resolve client issues.

• Monitor client satisfaction and identify opportunities to improve service delivery.

• Maintain accurate records of sales activities, client interactions, and business development efforts.

• Prepare regular sales and client service reports and work towards assigned targets.

• Requirements and Qualifications

• Bachelor's degree or HND in Business Administration, Marketing, Sales, Mass Communication, or a related field.

• 1–3 years of experience in sales, customer service, business development, or client relationship management.

• Experience in an HMO, health insurance, healthcare, or financial services environment is an added advantage.

• Strong communication, negotiation, and interpersonal skills.

• Good customer relationship management and problem-solving abilities.

• Proficiency in Microsoft Office and familiarity with CRM tools.

• Ability to meet sales targets, manage client expectations, and work independently.

• Professional appearance, a positive attitude, and a strong customer-focused mindset.

• Note: This description retains the core information about responsibilities and qualifications for the role.