Sales and Business Development Officer – Hospitality

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Ikevora (formerly Startup Soar), we don’t just fill roles; we build connections. By understanding what drives both companies and candidates, we deliver HR and recruitment solutions that bring the right people and organizations together. The outcome? Stronger teams, better performance, and sustainable success.

We are recruiting to fill the position below:

Job Title: Sales and Business Development Officer – Hospitality

Location: Apo, Abuja

Employment Type: Full-time

Industry: Hospitality / Serviced Apartments

Job Summary

• We are seeking a proactive, commercially minded, and results-driven Sales and Business Development Officer to increase bookings, improve occupancy rates, and drive revenue growth for our serviced apartment and hospitality business.
• The successful candidate will be responsible for managing online booking platforms, attracting corporate clients, developing strategic partnerships, generating sales leads, and implementing business development strategies to increase revenue and strengthen the property's market position.

Key Responsibilities

Online Booking Platforms and Distribution:

• Register, manage, and optimise property listings on online travel agencies (OTAs) and booking platforms such as Booking.com, Expedia, Agoda, Airbnb, and other relevant channels.
• Ensure room descriptions, photographs, rates, amenities, and availability are accurate and up to date while monitoring bookings, cancellations, and guest reviews.
• Identify new booking channels and implement strategies to improve listing visibility, booking conversion, occupancy, and profitability.

Sales and Business Development:

• Identify and pursue new business opportunities to attract individual guests, business travellers, corporate clients, and long-stay customers.
• Generate leads, prepare sales proposals and quotations, negotiate approved rates, and convert enquiries into confirmed bookings.
• Maintain a database of prospective and existing clients while researching market opportunities and competitors.

Corporate Sales and Strategic Partnerships:

• Develop relationships with companies, travel agencies, relocation firms, event organisers, and other organisations requiring accommodation.
• Secure corporate accommodation agreements, referral partnerships, group bookings, and long-stay business opportunities.
• Follow up on proposals, maintain corporate accounts, and develop strategies to generate repeat business.

Marketing and Revenue Growth:

• Develop and implement sales initiatives, promotional packages, corporate rates, and long-stay offers to increase bookings and revenue.
• Monitor competitors' prices, market demand, and service offerings to identify opportunities for improved market positioning.
• Recommend strategies to increase direct bookings, improve occupancy, reduce unnecessary booking costs, and maximise profitability.

Customer Relationship Management:

• Build and maintain strong relationships with prospective guests, existing customers, corporate clients, and business partners.
• Respond to sales enquiries, follow up on pending reservations, and coordinate with the front desk to ensure a smooth booking process.
• Encourage repeat bookings and referrals while gathering customer feedback and addressing booking-related concerns with the relevant teams.

Sales Reporting and Performance Monitoring:

• Prepare weekly and monthly reports on sales activities, enquiries, confirmed bookings, occupancy, and revenue.
• Track the performance of online booking platforms, direct sales, corporate accounts, and referral channels against agreed targets.
• Maintain accurate sales records, analyse performance trends, and recommend improvements to management.

Market Research and Business Development Strategy:

• Research hospitality market trends, customer needs, competitor activities, and emerging opportunities within Abuja and other relevant markets.

• Identify new customer segments, distribution channels, and strategic partnerships that can expand the property's market reach.

• Develop and recommend practical business development strategies to strengthen competitiveness, grow market share, and achieve sustainable revenue growth.

• Key Performance Indicators (KPIs)

Performance will be assessed against agreed targets, including:

• Growth in confirmed bookings, room occupancy, and accommodation revenue.

• Revenue generated through online booking platforms, direct sales, and corporate accounts.

• Number of new corporate clients and strategic partnerships secured.

• Conversion rate of enquiries and sales leads into confirmed bookings.

• Growth in repeat bookings and customer referrals.

• Performance and accuracy of online property listings.

• Achievement of agreed sales and revenue targets.

• Requirements and Qualifications

• HND or Bachelor's degree in Marketing, Business Administration, Hospitality Management, Sales, or a related discipline.

• Proven experience in sales, business development, hotel sales, serviced apartments, or a related hospitality role.

• Practical experience with online travel agencies (OTAs), accommodation booking platforms, or hotel reservation systems is strongly preferred.

• Experience developing corporate accounts, negotiating commercial agreements, and generating new business.

• Good understanding of hospitality sales channels, accommodation pricing, booking processes, and customer relationship management.

• Strong communication, negotiation, presentation, and interpersonal skills.

• Good analytical, organisational, and reporting abilities.

• Proficiency in Microsoft Office, particularly Excel, and familiarity with CRM or reservation management systems.

• Ability to work independently, meet sales targets, and convert business opportunities into measurable results.

• Knowledge of the Abuja hospitality and serviced apartment market is an advantage.

Reporting Line:

• The Sales and Business Development Officer will report to the Hotel Manager, General Manager, or Managing Director and work closely with the front desk, operations, and finance teams.

• Salary and Benefits

• Salary: N200,000 per month

• Other benefits, where applicable, will be communicated during the recruitment process.

Application Closing Date

15th November, 2026.