Sales Ambassador

## Role Overview

The Sales Ambassador is responsible for driving motorcycle loan acquisition and ensuring smooth on-ground execution within partner dealer stores. The role covers customer engagement, sales conversion, inventory coordination, and end-to-end support during unit release, while ensuring compliance with company policies and documentation standards.

Key Responsibilities

1. Customer Engagement (Walk-in Clients)

• Proactively approach and engage walk-in customers within partner dealer stores

• Guide customers through the Salmon Moto Loan application process

• Clearly explain product features, loan terms, perks, and benefits

• Handle customer inquiries and address concerns to support decision-making

2. Sales Conversion & Application Processing

• Assist customers in completing loan applications via the Salmon Agent App

• Ensure accurate encoding of customer information during application

• Collect and verify required IDs and supporting documents

• Ensure completeness and readiness of documents prior to submission

3. Release Execution (During Unit Release)

• Prepare all required documents for customer signing

• Ensure correctness and consistency of customer details across all documents

• Verify that the motorcycle unit is in good condition prior to release

• Set up required marketing materials (e.g., backdrop, branding) during release activities

• Ensure proper documentation and turnover process is completed

4. Inventory Monitoring & Reporting

• Monitor motorcycle inventory within assigned partner dealer stores

• Track inventory movements including sales, deliveries, and transfers

• Regularly report inventory status to Head Office, particularly to the assigned Inventory Manager

• Flag discrepancies or issues in inventory to the appropriate stakeholders

5. Partner Coordination

• Build and maintain strong working relationships with Branch Managers and dealer staff

• Coordinate closely with store personnel to ensure smooth customer handling and loan processing

• Support alignment between dealer operations and Salmon processes

6. Compliance & Documentation Control

• Ensure all collected documents meet compliance and KYC requirements

• Maintain accuracy and consistency of customer information across all submitted documents

• Safeguard and properly endorse all documents to the back-office team

• Escalate discrepancies, incomplete documents, or potential fraud cases