Sales Advisor

Sales Advisor

The Thinkschool

Job description

About the role

Travel Advisor (Sales Team) Full Time Company Overview artofbicycletrips.com is an Active travel company organising multiday cycling, hiking and active culture holidays. We organize tours in more than 30 destinations in Asia, Europe, South America and Africa. Our clients are from North America (USA and Canada), UK, Australia, and New Zealand. We pride ourselves on providing personalized and exceptional service to each of our clients, ensuring their travel experiences are memorable and seamless.

Position Overview We are seeking a dedicated individual to join our Advisory & Sales team. He /she will own the responsibility to convert the potential enquiries into bookings i.e. revenue. This role is critical for the company because of its direct impact on revenue and therefore growth. The selected candidate would play a crucial role in receiving and responding to client queries, recommending suitable itineraries based on their requirements, and assisting them in planning their trips. The primary objective is to convert client inquiries into bookings, thereby generating revenue for the company. This role involves engaging with clients through email communication, phone calls or messaging platforms like WhatsApp.

Soft

Skills

• Requirement

• Given the nature of our product / service and our clients’ demographic, I cannot stress more on the importance of the soft skills to be able to convert an enquiry in sales. Yes, some technical skills would be required but nothing that you cannot learn.

• Here are the most important soft traits we are looking for.

• The ability to comprehend the context and tone of conversations. This allows him/her to engage meaningfully and tailor the responses accordingly, ensuring that each interaction is meaningful and relevant to the client's requirements.

• A structured thought process. It enables clear and unambiguous communication, leading to transparency and trust in our interactions with customers.

• The capacity to simplify complex ideas and explain them in a straightforward manner is invaluable for ensuring that clients fully grasp the information provided in one go.

• Engaging effectively with customers, demonstrating empathy and active listening / reading skills.

• The above skills are crucial because our guests predominantly hail from Western countries, mostly 50 and above, and are highly educated and well-traveled. As such, they have specific questions and expectations, necessitating Sales Executives who can navigate conversations with finesse, offer tailored solutions, and provide information in a concise and easily understandable manner.

• By possessing these essential soft skills, Sales Executives can build trust, foster positive relationships, and ultimately drive successful outcomes for both our clients and the company.

• At this point I cannot emphasize the importance of strong hold on English writing skills to be able to structure and present ideas.

• What else is required in terms of personality traits.

• Attention to details. We work with lots of dates and bookings and there is no scope of mistake. A mistake means a hotel is not booked or a flight is not booked and clients are stranded in nowhere.

• Exhibit strong work ethics and adhere to required working hours to ensure timely response to client emails. Since it would be a work from home role he/she should independently manage their work day responsibly.

• Take ownership and responsibility for converting client inquiries into bookings, with a focus on closing deals. The inquiry to completion of sales could be a long period, at times months. The candidate should track all the open inquiries and schedule follow ups proactively. He / she should not require micro-management once integrated in the team.

• Someone willing to associate and grow with us over a longer term rather than a short term gig.

What we Offer

• Competitive salary
• Work from home flexibility
• Opportunities for role and salary growth based on performance
• Training and ongoing support from senior management

Must-have skills

English writing, email communication, phone communication

Sales Advisor [Art of Bicycle Trips] at The Thinkschool