About this role
About the Role
We are seeking a commercially minded and technically curious Sales Administrator – MSP / Pre-Sales to support the sales function of a Managed Service Provider. This role takes ownership of the administrative, technical, and commercial activities required to move customer opportunities from initial requirements through to accurate quotations, proposals, and orders.
You will work closely with business leaders, Account Managers, technical teams, distributors, vendors, and customers to translate requirements into appropriately scoped technology solutions. This includes hardware, software, licensing, cloud services, networking, and Managed Services.
The role is ideal for someone who understands how an MSP operates, has strong attention to detail, and can take ownership rather than simply processing requests.
About the Client
You will be working with an established managed services provider supporting small and medium-sized businesses with technology solutions and ongoing IT services. The organisation values commercially sound solutions, strong customer relationships, technical quality, and efficient collaboration between sales and technical teams.
Ideal Profile
Experience & Commercial Skills
Previous experience within an MSP, IT Service Provider, or similar technology business
Experience in Sales Administration, Sales Coordination, Account Coordination, Procurement, Inside Sales, or Pre-Sales support
Strong understanding of how MSPs operate and the services commonly delivered to SMB customers
Demonstrated experience preparing IT quotations and proposals
Strong commercial awareness, including pricing, gross margin, and recurring revenue
Ability to manage multiple opportunities while maintaining accuracy and attention to detail
Ability to independently take ownership of opportunities from customer requirements through to quotation
Technical & Solution Knowledge
Experience specifying commercial laptops, desktops, and related end-user computing equipment
Ability to interpret customer requirements and recommend appropriate hardware specifications
Understanding of Managed Services agreements and the information required to scope an MSP customer
Experience working with IT distributors and technology vendors
Microsoft 365 and Microsoft licensing knowledge is highly desirable
Understanding of Azure, cloud services, and cybersecurity solutions is advantageous
Experience quoting firewalls, switches, wireless equipment, servers, or other infrastructure is beneficial
Platforms & Vendor Experience
Familiarity with MSP PSA and CRM platforms such as ConnectWise, Autotask, HaloPSA, or similar
Experience with distributors such as Ingram Micro, Dicker Data, TD SYNNEX, or similar
Exposure to vendors including Microsoft, Dell, HP, Lenovo, Cisco, Fortinet, or similar technology providers
Experience preparing Statements of Work or project proposals is advantageous
Understanding of IT procurement and hardware lifecycle management is beneficial
Personal Attributes
Commercially minded with a genuine interest in technology
Highly organised, proactive, and detail-oriented
Confident asking the right questions to identify customer requirements and potential gaps
Strong written and verbal English communication skills
Comfortable working with business owners, salespeople, engineers, vendors, distributors, and customers
Strong sense of ownership and accountability
Able to identify when an opportunity requires further technical input or specialist review
Responsibilities
Quoting & Proposal Management
Own the end-to-end quotation process for customer opportunities
Prepare accurate and professionally presented quotations covering hardware, software, licensing, cloud, professional services, and Managed Services
Clarify customer requirements before preparing quotations
Track outstanding quotations and coordinate internal follow-up to keep opportunities progressing
Review pricing, margins, product availability, and commercial terms before quotations are issued
Prepare proposals, Statements of Work, agreements, and supporting sales documentation
Maintain accurate opportunity and customer records within PSA and CRM platforms
Hardware & Solution Specification
Translate customer requirements into appropriate hardware and technology recommendations
Specify laptops, desktops, workstations, monitors, docking stations, peripherals, and other end-user equipment
Assess processor, memory, storage, warranty, and device requirements based on customer use cases
Work with distributors and vendors to obtain pricing, availability, deal registrations, and alternative products
Identify compatibility or specification concerns before quotations are presented
Assist with infrastructure quotations covering servers, networking, firewalls, and wireless solutions, escalating complex designs where required
Managed Services Scoping
Support the sales team and business leadership in developing and pricing Managed Services agreements
Gather key information required to scope opportunities, including users, devices, locations, Microsoft 365, infrastructure, networking, security, cloud, backup, applications, support requirements, and existing technology environments
Help determine which services should form part of a Managed Services agreement and which should be treated as projects or out-of-scope work
Use established service packages, pricing models, and standards to prepare Managed Services proposals
Identify gaps, risks, and unusual requirements requiring technical review
Assist with onboarding, transition, and remediation estimates
Ensure proposals clearly document inclusions, exclusions, assumptions, and responsibilities
Pre-Sales Support
Act as a bridge between sales and technical teams for straightforward customer requirements
Assist in identifying appropriate solutions before engaging senior technical resources
Research products, licensing, and solution options
Prepare preliminary configurations and pricing for technical review
Coordinate input from engineers, vendors, and distributors for more complex opportunities
Maintain knowledge of the organisation's standard technology stack, preferred vendors, and recommended solutions
Sales Administration
Provide day-to-day administrative support to business leaders, Account Managers, and the sales team
Prepare renewal documentation and customer correspondence
Maintain customer, opportunity, and pricing information within CRM and PSA systems
Coordinate renewals covering hardware, licensing, warranties, and recurring services
Track customer approvals, purchase orders, and signed agreements
Ensure opportunities have clearly documented next steps and required actions
Support the handover of won opportunities into procurement, projects, or service delivery
Procurement & Vendor Management
Obtain competitive pricing and product information from distributors and technology vendors
Request and manage vendor quotations, special pricing, and deal registrations
Confirm stock availability and expected delivery timeframes
Identify suitable alternatives when products are unavailable or approaching end of life
Maintain effective relationships with distributor and vendor account managers
Coordinate ordering once customer approval has been received
Ensure purchasing information accurately reflects the approved customer quotation
Licensing & Renewals
Support quotations for Microsoft 365, Azure, and other technology licensing
Apply working knowledge of Microsoft licensing concepts to day-to-day customer quoting
Coordinate licensing changes, additions, and renewals with internal teams and distributors
Maintain visibility of upcoming warranties, subscriptions, security products, and recurring service renewals
Proactively prepare renewal quotations ahead of expiry dates
How we take care of our team
💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones