About this role
About the Role We are seeking a proactive Sales Administrator to deliver excellent customer service and ensure smooth operation of the Quadralene workflows at our Derby site. This full-time, on-site role involves order processing, invoicing, supplier coordination, and administrative support to help maximize customer satisfaction and operational efficiency. What You'll Do
- Process customer sales orders within 24 hours of receipt and send timely order confirmations.
- Address and resolve customer enquiries, providing high-quality service.
- Provide sales quotations and proforma invoices to customers as required.
- Process sales credit notes for container returns or customer complaints.
- Prepare and process sales invoices, ensuring proper filing and recording.
- Handle sample requests from internal departments (Dentisan Team and Laboratory).
- Ensure that all invoices and credits are processed by the end-of-month deadline.
- Place orders for office consumables.
- Administer Dental CPD training, including certificate preparation.
- Raise Purchase Orders to suppliers and confirm receipt dates.
- Make phone calls to suppliers and customers as required.
- Assist Facilities and Maintenance Manager with control of reception desk and visitor badges.
- Other duties as required to support operational goals or department objectives.
- Maintain and adhere to Sales, Customer Service related working instructions to ensure continued compliance with all ISO13485 requirements. What We're Looking For
- Strong communication and organisational skills.
- Experience in customer service, or a related field.
- Microsoft Office skills (Excel, Word, Access, PowerPoint).
- Ability to use own initiative, excellent problem-solving skills.
- Strong attention to detail and ability to meet deadlines.
- Familiarity with quality management systems (ISO 13485) or a willingness to learn.