About this role
[Kindly submit your updated English resume]
The Sales & Account Manager is responsible for both acquiring new clients and managing existing accounts. Ideal candidates will have a strong background in the wellness or healthcare space, exceptional communication skills, and a passion for delivering client success.
Responsibilities
- Answer inbound calls and convert inquiries into appointments
- Make outbound calls to leads, past clients and prospective clients
- Follow up aggressively and professionally with leads who have not booked
- Respond to SMS, email and online inquiries
- Rebook existing clients
- Reactivate inactive/lost clients
- Follow up on marketing campaigns and promotions
- Sell salon services and promotions
- Manage leads through the sales pipeline
- Maintain accurate follow-up notes and client information
- Help remotely manage front-desk communications
- Increase booked appointments and salon revenue
Requirements
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Exceptional spoken and written English
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Neutral or very minimal accent
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Polished, professional phone presence
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Proven sales experience
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Proven appointment-setting and lead-conversion experience
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Experience handling inbound and outbound calls
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Experience following up and nurturing leads
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Comfortable making outbound sales calls
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Strong closing ability
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Highly proactive and accountable
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Able to work independently without constantly waiting for instructions
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Customer service experience
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CRM experience
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Experience working toward measurable sales and conversion KPIs
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System and Work Setup Requirements
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A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.
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Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
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Headset/earphone with noise cancellation and webcam at 720p or higher resolution
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A designated, quiet, and well-organized workspace free from distractions to facilitate focused work
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Need to learn and work within Zenoti and any additional CRM/communications systems we implement.
Benefits
- Permanent remote work setup
- Competitive starting rate paid in USD
- Internet Allowance
- HMO Insurance
- Retirement Fund
- Paid US holidays
- Paid Vacation and Sick Leaves