About this role
SaaS Customer Success Consultant
ApplylocationsLagunilla de HerediaRemote - Costa Ricatime typeFull timeposted onPosted Todayjob requisition id19041359TransUnion's Job Applicant Privacy NoticeTeam OverviewAs a Customer Success Consultant, you own the operational relationship with many of our premium level customers and position yourself as a trusted advisor The Customer Success team partners with premium customers to maximize the value of TransUnion’s fraud and identity solutions. Acting as trusted advisors, the team leads customer engagements throughout the client lifecycle, including onboarding, training, adoption, operational support, fraud analysis, and strategic consulting. By building strong customer relationships and driving product utilization, the team helps clients achieve their business objectives while supporting long-term growth and retention. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.Role Overview And Core ResponsibilitiesAct as a trusted advisor and primary operational point of contact for a portfolio of premium customers, ensuring a positive and successful customer experience.Lead customer engagements including onboarding, training, operational reviews, fraud analysis, consulting activities, and adoption initiatives.Provide expertise across TransUnion’s fraud and identity platforms, helping customers identify effective and innovative solutions to meet their business goals.Develop and execute customer success strategies that drive solution adoption, product utilization, and long-term customer value.Monitor customer sentiment, adoption trends, and engagement opportunities, maintaining regular communication and executive-level relationships.Manage all phases of customer projects and initiatives, ensuring successful delivery, stakeholder alignment, and achievement of desired outcomes.Analyze customer challenges, identify root causes, and provide business-focused recommendations and data-driven solutions.Collaborate with Sales, Product, and cross-functional teams to communicate customer feedback, support business growth, and influence future innovations.Identify expansion opportunities and communicate insights to the Sales team to support revenue growth and customer retention.Deliver operational support and issue resolution while maintaining a high standard of responsiveness, service quality, and customer satisfaction.Required Knowledge And ExperiencesBachelor’s degree in Busines