Runner

Job Purpose…

As a Runner with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact

Your main responsibility is to assist the waiting staff and make sure the member gets a superior experience. You will deliver food orders from the kitchen (or drinks orders from the bar) to members’ tables, acting as a point of contact between the kitchen/bar and the floor. Other responsibilities include ensuring tables are set up for service.

Key Accountabilities

• To bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.

• To maintain a spotless, pristine work environment.

• To provide service to and is accountable for an assigned section.

• To develop relationships with members in order to provide personalized service.

• To polish cutlery ensuring they are ready for service.

• To prepare any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc).

• To support with opening and closing procedures including but not limited to the set up and break down of stations.

• To maintain a spotless and pristine working environment.

• To attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.

• To wipe down tables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins.

• To handling all member interactions with the highest level of hospitality and professionalism and escalate any complaints to your floor manager.

• To act in all matters related to safety, security, satisfaction and wellbeing of employees and members.

• To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.

• To support the team with any of their needs on an ad-hoc basis.

Measures of Success

• Positive feedback from member surveys.

• Mystery guest

• Punctuality.

• Feedback from management team.

• Weekly and monthly knowledge tests.

Requirements

• A successful Runner for Soho House will ideally have up to experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Passion for Food, drinkand hospitality

• Strong attention to details

• Excellent customer service

• Fluent in English

• Organised and reliable

• Ability to handle feedback to achieve member satisfaction

• Ability to multitask and work in a fast-paced environment

• Ability to understand and follow written and verbal instructions

• Physical Requirements:

• Must be able to seize, grasp, turn and hold objects by hand

• Able to work on your feet for at least 8 hours

• Occasionally kneel, bend, crouch and climb as required

Benefits

• RAL: € 22.263

• Staff Canteen

• Soho Friends Membership

• Monthly Staff Screenings & Staff Gym Classes

• 50% Discount on Cowshed Spa

• 50% F&B Discount

• Global Benefits: Any Bedroom, Any House, $100 per night

• 50% Discount Public Restaurants

• Birthday Gift: 1 day OFF+Voucher

• House Hero and Introduce a Star Program

• Corporate Benefits (access discounts platform)