Rug Operations Officer

About the Role

We are seeking a highly organized and customer-focused Rug Operations Officer to oversee the end-to-end rug service process, from collection and processing to quality control, client communication, and delivery.

The successful candidate will ensure rugs are handled safely, service timelines are met, and customers receive excellent service.

Key Responsibilities

• Coordinate rug pickups and deliveries, ensuring proper packaging, transportation, documentation, and condition checks.
• Manage the complete rug service process, coordinating with the cleaning/production team and monitoring processing and turnaround times.
• Conduct quality checks for cleanliness, stains, odour, moisture, damage, finishing, and overall presentation before delivery.
• Handle client enquiries, emails, complaints, schedules, and service updates while maintaining effective communication with clients and internal teams.
• Maintain accurate records of rugs received, processed, delivered, and pending, including customer details, rug condition, processing status, damages, complaints, and delivery dates.
• Ensure proper storage and handling of rugs throughout the service process.

Requirements

• Minimum of OND, HND, Bachelor's Degree, or equivalent qualification.
• Must be able to drive and possess a valid driver's license.
• Experience in operations, logistics, customer service, cleaning, laundry, hospitality, or facilities management is an advantage.
• Strong written and verbal communication and customer service skills.
• Good organizational, administrative, and problem-solving abilities.
• Proficiency in basic computer applications, email, WhatsApp, Microsoft Office, or Google Workspace.
• Strong attention to detail and ability to maintain accurate records.