RSOC Monitoring Analyst (Johor Bahru)

Job Title

RSOC Monitoring Analyst (Johor Bahru)

Job Description Summary

Job Description

Responsibilities

• Perform continuous monitoring of:

• Access control systems

• Video surveillance systems

• Intrusion detection systems

• Safety and environmental alarm systems

• Conduct initial triage and classification of events:

• Security events

• Safety (EHS) events

• Infrastructure-related incidents

• Execute incident escalation in accordance with GSOC escalation models

• Security Operations teams

• EHS response teams

• IRC / Infrastructure Operations

• Support incident communication coordination:

• Notify relevant stakeholders

• Track escalation status

• Maintain incident timelines

• Monitor infrastructure operational alerts, including:

• Security system outages

• Access disruptions

• Facility-related operational issues

• Maintain real-time situational awareness during active incidents

• Maintain accurate incident logs, reports, and tracking records

• Adhere to GSOC standard operating procedures, escalation thresholds, and event classification models

• Support 24/7 operations, including shift-based monitoring coverage

Requirements

• Diploma holder

• 1 year working experience in a similar role in Data Centre

• Basic understanding of Physical security systems (ACS, CCTV, IDS) and Data centre operations and critical infrastructure environments

• Strong situational awareness and ability to perform structured triage

• Ability to follow escalation protocols with discipline and accuracy

• Willingness to work rotating shifts in a 24/7 operational environment

• INCO: “Cushman & Wakefield”