About this role

Job Schedule Full-Time

Job Type Permanent

Job Category Rooms

Brands ACCOR

Sofitel Dubai The Obelisk, Dubai, United Arab Emirates

ExternalReference REF116331N

Job Description

The Position

To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.

KEY ROLES & RESPONSIBILITIES

Process all incoming and outgoing calls accurately and courteously
Ensure smooth internal telecommunication as per Sofitel Standards
Accurately record and control wake-up calls
Assist guests with international calls and directory queries
Call guests by name whenever possible
Page staff member when requested
Abide by principles of guest privacy
Handle guests requests promptly and report complaints to the Telephone Supervisor
Bill call costs
Aware of local telephone listings and frequently dialed numbers
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Advise defects on switchboard equipment to Supervisor
Maintain a clean work environment
Maintain detailed knowledge of the Hotel’s fire, life and safety system
Adhere to OH&S policies and procedures

PERSONAL ATTRIBUTES

Written and verbal communication skills in English
Able to develop rapport with Colleagues and Management staff
Ability to work cohesively with co-workers as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to promote positive relations with all hotel guests & patrons
Able to exercise good judgment with difficult guests
Understanding and ability to work in a multi-cultural environment

Minimum 1 year relevant experience preferably in a four or five star hotel
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
LEARN ABOUT US
Let your passion shine
We take pride
in promoting heartfelt hospitality with
a French Zest, valuing passion, excellence
and emotional intelligence. We pioneer
a committed and sustainable approach
to luxury, encouraging
openness and inclusivity. We value
new encounters with colleagues and
guests from all horizons with a goal
of creating a distinctive culture together.
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