About this role
Royal Service Agent (Pre-Arrival) (Full Time)
Location: Fairmont Orchid - Hawaii, Kohala Coast, United States
External Reference: REF114491E
Royal Service Agent (Pre-Arrival) (Full Time)
Region: Luxury & Lifestyle
Company Description
Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.
Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.
Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.
What is in it for you:
Benefits available for full-time or part-time employees while being part of the Fairmont Orchid ‘Ohana:
- Premium medical/drug/vision benefits at competitive prices
- Employer-paid coverage for group life and accidental insurance coverage ($7,500) plus coverage available for your ‘ohana
- 401(k)/retirement savings plan with matching program
- 11 paid holidays/personal days per year plus 10 days of paid vacation that begin accruing immediately
- 50% discounts at hotel restaurants, 30% discount on retail items at the Fairmont Store, and 30% discount of services offered in Spa Without Walls
- Travel Program with employee discounts at Accor properties and Friends & Family rates (5,000+ hotels worldwide)
- Complimentary meals in our employee dining facility
Job Description
What you will be doing:
- Engage as the primary pre-arrival point of contact for guests, building genuine connections through personalized communication to anticipate needs, exceed expectations