Royal Service Agent
About this role
Job Description
We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Royal Service Agent. The Royal Service Agent reports to the Guest Service Manager and plays a pivotal role as the communication hub of the resort, delivering seamless, timely, and personalized service throughout the guest journey. This role supports guests before arrival, throughout their stay, and following departure by managing inquiries, requests, and concerns while coordinating closely with Guest Services and hotel departments. The Royal Service Agent ensures every guest feels welcomed, valued, and understood while consistently delivering Fairmont luxury and Forbes-level service.
Key Responsibilities
- Respond promptly to guest calls, emails, and guest messaging platforms, ensuring friendly, professional, and engaging service at all times.
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
AI rewrites and formats your CV so it reads well and gets past screeners.
Get your match percentage for this exact role before you spend time applying.
Send a polished application in one click — no retyping the same details.
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.