Royal Service Agent

Company Description

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

WeAreHamiltonPrincess

Job Description

Summary of Responsibilities:

Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Demonstrate Fairmont core values in all interactions
• Respond to guest telephone enquiries in an engaging, pleasant and timely manner
• Demonstrate awareness of groups, events and activities happening in the hotel and direct guests to functions within hotel as required
• Ensure remedial duties are assigned to appropriate departments - Housekeeping, Maintenance, Laundry, Concierge, Front Desk and Bell Desk
• Follow-up to determine the status of each guest request in a timely manner
• Accurately process guest messages, wake-up calls and distribute incoming faxes in a timely manner as required
• Monitor the fire panel and the emergency phone line and operate the internal radio system and liaise with the Security and other departments as required
• Participate in hotel committees
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
• Perform any other duties, tasks, and assignments within your department as required

Qualifications

• Excellent communication skills and telephone etiquette is required

• Related work experience in a luxury hotel environment is strongly preferred

• Proven ability to work independently, work well under pressure and to make sound decisions

• Proven strong interpersonal and organizational skills

• Proven ability to work efficiently in a demanding and fast paced environment

• Energetic, enthusiastic, self-motivated and a charismatic team player

• Fluency in a second language is an asset

• Preference will be given to candidates who have experience in roles requiring high levels of guest interaction (i.e. Housekeeping, Front Desk and Food & Beverage departments)

• Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is required

• Additional Information

Physical Aspects of Position (include but are not limited to):

• Light Activity, Sitting, Typing.

• Environmental stress

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• LET

• YOUR PASSION SHINE

• We foster

• our creativity, our excellence and progressiveness. We interconnect with

• each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in

• being part of a wider global team leading the way in local sustainability

• initiatives. Working together with our communities, we will empower you to

• make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride

• in promoting heartfelt hospitality with

• a French Zest, valuing passion, excellence

• and emotional intelligence. We pioneer

• a committed and sustainable approach

• to luxury, encouraging

• openness and inclusivity. We value

• new encounters with colleagues and

• guests from all horizons with a goal

• of creating a distinctive culture together.

• JOIN US