Royal Service Agent

FR

Full-Time

PT

Full-Time

ES

Full-Time

ID

Full-Time

DE

Full-Time

CN

Full-Time

PL

Full-Time

TR

Full-Time

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Full-Time

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Permanent

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FAIRMONT

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Rooms

jobinformationwidget.freetext.LocationText

Fairmont Makati, Makati City, Philippines

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REF123225G

Royal Service Agent

Region

Luxury & Lifestyle

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Company Description

Raffles and Fairmont Makati offer a refined blend of heritage, luxury, and contemporary elegance in the heart of Manila’s financial and commercial district. With world-class hospitality and exceptional service, both hotels create an atmosphere of sophistication and comfort, making them premier destinations for business and leisure travelers alike.

Together, they feature 312 exquisitely designed accommodations, including 32 exclusive suites at Raffles Makati and 280 elegantly appointed rooms and suites at Fairmont Makati, complemented by exceptional dining experiences, luxurious spa treatments, and modern business facilities.

At Raffles Makati, guests enjoy an intimate retreat enriched by legendary Raffles Butlers, a deep connection to art, literature, and culture, and an ambiance of timeless refinement. Meanwhile, a sophisticated urban sanctuary awaits guests at Fairmont Makati, where they can experience skyline views, seamless luxury, and effortless modern indulgence in a world-class setting.

Job Description

• Processes external and internal calls, such as handling and communicating guest requests, provides information on hotel services, promotes internal outlets, and handles telephone system and equipment challenges.
• Maintains and monitors the royal service system, logs guest concerns to ensure proper follow-up with concerned departments, and provides guests with in-room communication tools.
• Handles the hotels' common mailboxes and emails, handles emergency calls, maintains accurate records of internal and external guest requests, traces and monitors call logs, and handles monitoring and tracking of supplies.

Qualifications

• Graduate of a degree in Hospitality Management or any related field.

• Minimum of one (1) year related experience in a similar capacity in a luxury hotel.

• Strong written and oral communication skills with keen sense for details.

• Experience with Microsoft Office applications and Opera is an advantage.

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• Discover a world where life pulses with passion

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• LET

• YOUR PASSION SHINE

• We foster

• our creativity, our excellence and progressiveness. We interconnect with

• each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in

• being part of a wider global team leading the way in local sustainability

• initiatives. Working together with our communities, we will empower you to

• make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride

• in promoting heartfelt hospitality with

• a French Zest, valuing passion, excellence

• and emotional intelligence. We pioneer

• a committed and sustainable approach

• to luxury, encouraging

• openness and inclusivity. We value

• new encounters with colleagues and

• guests from all horizons with a goal

• of creating a distinctive culture together.

• JOIN US