About this role
Rooms Intern
Location: SLS Dubai Hotel & Residences, Dubai, United Arab Emirates
Region Luxury & Lifestyle
Job Description:
- Assist the Front Office team with daily operational activities.
- Welcome and assist guests in a professional and friendly manner.
- Support check-in and check-out procedures under supervision.
- Assist with guest inquiries, requests, and general hotel information.
- Learn hotel reservation procedures and room allocation processes.
- Assist the Housekeeping team in maintaining cleanliness and presentation standards.
- Learn room inspection procedures and hotel cleanliness standards.
- Support coordination between Housekeeping and Front Office regarding room status.
- Assist with monitoring room amenities, linen, and guest supplies.
- Support the team in delivering excellent guest experiences.
- Assist in identifying and responding to guest needs under supervision.
- Learn the importance of guest satisfaction, service recovery, and professional communication.
- Participate in departmental briefings and operational training sessions.
Qualifications
- Currently pursuing or recently completed a diploma or bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related field.
- Strong verbal and written communication skills in English.
- Genuine interest in hotel operations and guest services.
- Positive attitude and willingness to learn.
- Good interpersonal, organizational, and teamwork skills.
- Professional appearance and adherence to grooming standards.
- Ability to work in a fast-paced environment.
- Flexible to work shifts, weekends, and public holidays as required.
- Basic computer skills and familiarity with Microsoft Office applications.
- Previous hotel experience is an advantage but not mandatory.