About this role
Room Attendant
Department: Housekeeping
Inspired & supported by: Senior Housekeeper
Salary: £38,693 per annum (including service charge)
Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, always ensuring consistency in our standards and exceeding guest expectations. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry and cloakroom to become a well-rounded multi-skilled Guest Servicing Agent.
You will be accountable for:
- Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation
- Handling guest requests, belongings and personal items with the utmost care, security and discretion.
- Taking pride in showcasing our public areas ensuring the highest standards of cleanliness
- Engaging in meaningful conversations that will inspire our creation of memorable moments for guests
- The careful processing of guest garments and staff uniforms/garments
- Always putting our guests first
Your key responsibilities & contribution will be:
To prepare guest rooms and public areas
- To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards
- To replace mini-bar glasses, mugs and cutlery in the rooms
- To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.
- To inspect and give back occupied rooms/stay-over and departure rooms in accordance with our service standards
- To complete audits of the rooms on occupied rooms and departure rooms
- To ensure service areas are kept tidy and clear in coordination with the HOH porters.
- To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and a