About this role

Job Description

We invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for a Room Attendant. Reporting to the Housekeeping Supervisor, the Room Attendant is responsible for maintaining the cleanliness, comfort, and presentation of guest rooms and assigned areas, ensuring that all rooms are serviced to the highest standards of hygiene, quality, and attention to detail.

At Raffles, the Room Attendant plays an essential role in creating an exceptional guest experience by ensuring every room is immaculate, welcoming, and thoughtfully prepared. This role requires a detail-oriented, proactive, and service-focused individual who takes pride in maintaining the highest standards of cleanliness and presentation while responding promptly to guest requests and respecting guest privacy. Through dedication, care, and a commitment to excellence, the Room Attendant helps create a comfortable and memorable stay while upholding the exceptional service standards and elegance that define the Raffles experience.

KEY ROLES & RESPONSIBILITIES

Cleans and maintains areas of responsibility according to set standards and procedures
Replenish guest supplies
Ensure guests requests are promptly and courteously met
Report damage or malfunction in hotel rooms/areas to Supervisor
Maintain equipment in a proper state of cleanliness and repair
Maintain a section room report as well as a daily productivity report
Attend daily briefings with supervisor and takes on daily assigned tasks
Reports lost and found articles to the housekeeping office immediately
Handle guest complaints, reporting them to Supervisor immediately
Report unusual behaviour/activities in guestroom, floors/ public areas to Supervisor
Record room status in allocated section accurately
Comply with hotel’s health, safety and hygiene policy
Adhere to personnel grooming and hygiene standards
Attend meetings and training sessions as required
Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
Fully understands the difference in guest levels (VIPs) and Room Categories
Must adhere to all Lost and Found procedures
Proper follow up of HK SOPs
Must comply with all fire evacuation procedures and first aid trainings
Must comply with Raffles grooming standards
To attend proper trainings and have best conduct at work

Qualifications

Minimum 2 years experience in a similar capacity in a luxury hotel environment
Secondary education
Good Housekeeping knowledge

PERSONAL ATTRIBUTES

Good organizational skills
Good level of engagement with guests
Good knowledge of Housekeeping Operations

AND ABOVE ALL

Embrace the Raffles brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected

Additional Information

Employee

Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:

We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:

We build trust through mutual respect and being authentic.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Room Attendant