About this role
Company Description
Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.
Job Description
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General cleaning of the room:
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Remove all dirty linen after departure of a guest and replace with unstained, undamaged, cleaned linen
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Remove all trash and traces of personal belongings of guest on departure from room
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Replace all bathroom amenities
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Fulfill additional guests requests ( extra bed, extra amenities or loaned items)
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Provide customer service as per the standards of the Constance group.
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Liaise with Housekeeping staffs to ensure that incoming guest’s requirements are met.
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Deal with all guests’ queries and complaints swiftly and efficiently.
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Check all electrical appliances (lamps, hair dryers, telephone, mini-bar, TV, air-con, safe etc…).
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Check all other technical aspects such as door lock, black out, shower, hot-cold water, wc flush, blinds, curtains etc…
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Manage stock of pantry and trolley.
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Adhere to the dress, appearance and conduct codes established by the hotel.
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Monitor the progress of trainees to keep the training Housekeeper informed.
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Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy.
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Adhere to fire alarm or any emergency statutory procedures in the event of fire.
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Maintain at all times Health and Safety practices:
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Avoid hazardous habits such as placing javel water in an ordinary mineral water bottle
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Use the correct materials and equipment (EX: sprayers)
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Promote Energy efficiency & Environment, and identify improvement to support the Green Globe Policy.
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Report anything that may be considered a Health & Safety hazard.
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Report all accidents, however minor.
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Report anything or anyone suspicious to the Duty Manager immediately.
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Signing in and out for keys (cards).
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Returning all keys after work.
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Returning worksheet to office.
Qualifications
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Qualification:
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Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.
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Experience:
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A minimum of 1 year of experience in hotel industry.
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Proven experience working in a top luxury resorts is a plus.
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Experience using industrial cleaning equipment and products is a plus.
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Technical skills:
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Excellent organization skills.
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Superb customer service to our guests.
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Able to resolve guest complaints and queries promptly and in a polite manner.
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Must be detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.
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Fluency in English or another language, written and verbal communication.
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Knowledge of a second language is a plus.
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Time management
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.