Roller Waiter/ Waitress

Roller Waiter/ Waitress

Location: RIXOS PHU QUOC ISLAND VIETNAM, Phu Quoc, Vietnam

Status: Full-Time, Permanent Brand: RIXOS Job Category: Food & Beverage

Job Information Region: Luxury & Lifestyle External Reference: REF108534K

Position Overview The Roller Waiter is responsible for delivering a fun, dynamic, and high-quality food & beverage service experience while moving on roller skates/blades within designated outlets. This role represents the vibrant, energetic, and guest-centric spirit of Rixos, ensuring service excellence, safety, and guest satisfaction at all times.

Key Responsibilities

• Guest Service & Experience
• Provide friendly, professional, and efficient food & beverage service while skating, in line with Rixos service standards.
• Create a memorable and engaging guest experience through positive attitude, confidence, and strong interpersonal skills.
• Build rapport with guests and respond to enquiries in a courteous and timely manner.
• Handle guest feedback professionally and escalate concerns to the Roller Skater Supervisor when required.
• Food & Beverage Service
• Possess strong knowledge of menu items, beverages, promotions, and outlet concepts.
• Recommend menu items, suggest pairings, and apply upselling techniques to enhance guest experience and revenue.
• Ensure orders are delivered accurately, safely, and efficiently.
• Follow all Standard Operating Procedures (SOPs) for service, hygiene, and safety.
• Operational Excellence
• Perform opening and closing duties as assigned.
• Maintain cleanliness and organization of work areas and surrounding service zones.
• Monitor operating supplies and minimize spoilage or wastage.
• Assist with inventory counts (monthly, quarterly, annual) as required.
• Teamwork & Flexibility
• Work collaboratively with colleagues and other departments to ensure smooth operations.
• Remain flexible to rotate within different F&B outlets or departments when required.
• Attend training sessions, briefings, and meetings as scheduled.
• Support pre-opening activities, special events, and high-volume operations.
• Health, Safety & Compliance
• Ensure full compliance with HACCP and food safety standards.
• Adhere to policies, procedures, and ISO Integrated Management Systems (ISO 9001, 14001, 22000, 10002).
• Follow all health, safety, fire, and emergency procedures.
• Comply with local laws and regulations at all times.
• Maintain proper grooming, uniform standards, and personal hygiene.

Qualifications

• Diploma or certificate in Hospitality or related field preferred.

• Fresh graduates or candidates with up to 1 year of experience in a 4–5 star hotel or resort are welcome.

• Ability to confidently skate (roller skates or roller blades) is mandatory.

• Prior experience in entertainment-driven or lifestyle F&B concepts is an advantage.

• Skills & Competencies

• Strong communication and customer service skills.

• High energy, confidence, and a positive attitude.

• Ability to multitask and work in a fast-paced environment.

• Team player with flexibility to adapt to operational needs.

• Professional appearance and strong sense of responsibility.

• Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed to building new hotels and creating a global brand.

• A creative and rewarding environment with development opportunities.

• Diversity & Inclusion

• We value diverse experiences and backgrounds and strive to provide meaningful employment, a welcoming culture, and opportunities for all, including those with disabilities. If you have specific needs, please let us know so we can accommodate.