RN Supervisor | Primary Care/Walk-in Clinic 1287 Burns Way

Lead with compassion. Build staff confidence. Stay connected to patient care!

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Looking for a leadership role that keeps you connected to patient care?

Logan Health is seeking an RN Outpatient Supervisor to lead our team at our Primary Care/Walk-in Clinic located at 1287 Burns Way in scenic Kalispell, MT.

As our RN Outpatient Supervisor, you’ll balance traditional supervisory responsibilities with hands-on nursing care, working alongside your team while helping staff grow and succeed. This is an opportunity to guide an experienced, cohesive team of RNs and medical assistants, while staying connected to daily patient care. We’re looking for someone who is as passionate about supporting, educating, and developing their team as they are about providing excellent patient care.

About our clinic:

Located near the Logan Health Medical Center Campus, our busy Primary Care/Walk-in Clinic cares for more than 60 patients daily, serving patients of all ages through a collaborative team of nurse practitioners, physician assistants, RNs, and medical assistants. Nurses provide triage and hands-on care, including IVs, injections, phlebotomy, catheter care, and point-of-care testing, while supporting procedures, coordinating patient flow, and helping patients access a higher level of care when needed.

Here's some of what you'll do:

• Work alongside staff to provide nursing care, room patients, and support daily clinic operations.
• Develop staff through coaching, education, orientation, and ongoing support.
• Coordinate scheduling, assist with hiring and interviewing, and manage staff performance with clear expectations and constructive feedback.
• Improve workflows and support quality improvement, regulatory compliance, and excellent patient service.
• Partner with leadership on planning, program development, and monitoring clinic financial, quality, and operational goals.

Who you are:

• Have one year of leadership experience in a lead, charge, supervisor, or higher level leadership role
• An approachable, people-oriented leader who builds strong relationships and values excellent customer service.
• A supportive coach who enjoys helping staff build skills, confidence, and independence.
• A clear communicator who balances compassion with accountability, including difficult conversations and performance concerns.
• A flexible, organized RN who can manage competing priorities and readily step into patient care.
• A collaborative leader who listens with humility, welcomes feedback, and helps sustain a positive, supportive team culture.
• Experience in primary care, walk-in, urgent care, or other ambulatory clinic settings is preferred but not required.

What we offer you!

• Affordable comprehensive medical benefits
• Tuition reimbursement program
• 401(k) with immediate employer match
• Logan Health Fitness Center membership discount - 1/2 off
• Employer-paid life insurance and more!

If you are searching to lead a team with longevity, stability and heart, this is the perfect position for you!

Qualifications

• Current Montana RN license or a multi state compact license with authorization to practice nursing within the state of Montana, required.
• Current RQI required per policy and assigned area(s)
• Minimum of one (1) years’ leadership experience required (we will accept lead, charge experience as well)
• Minimum of two (2) years’ experience in a clinical setting required.
• Strong business financial skills. Demonstrated financial and budgetary experience. Knowledge of government and reimbursement regulations, requirements, and HIPAA guidelines.
• Proven ability to take initiative, exercise independent judgment, and proactively problem-solve. Experience maintaining harmonious working relationships and addressing complex and sensitive issues.
• Knowledge of health care administration and continuum of care.
• Advanced knowledge of computer systems including Excel required. Experience in medical software and applications preferred. Possess ability to learn other software as needed.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Job Specific Duties:

• Supervises the day-to-day operating needs of the assigned area(s) including, but not limited to; patient services, assigned practice operations, staff concerns, facilities maintenance, compliance, process improvement, marketing, physician practice coordination/support, and financial functions.

• Ensures optimum patient care services from initial contact to close of services. Works with leadership to respond to patient concerns, fosters an environment of immediate service recovery and transparency for patient billing, questions and issues. Drives culture to improve patient experience, service and access.

• Establishes processes in collaboration with leadership to ensure all assigned staff are properly trained for positions and develops cross training opportunities as warranted. Maintains up to date documentation of staff training and annual skills assessments. Ensures all continuing and required organizational education is up to date for assigned employees. Holds monthly staff meetings in collaboration with leadership, which allows for addressing issues, transition of care and continuum of care issues involving staff in seeking solutions for problems, and provides information regarding organizational issues.

• Provides input into the budget process for the practice and is responsible for ensuring that the assigned area(s) budget projections are reasonable and defensible. Operates within the context of the established budget. Maximizes opportunities to meet and exceed budget guidelines. Monitors, provides statistical reporting and implements changes necessary to comply with budget, maximizes revenues, productivity and efficiencies and contain expenses. Develops clear goals to address variances to the budget.

• Works closely with the finance department and revenue cycle to support the timely, accurate documentation and response to revenue cycle requests.

• Monitors and ensures compliance with all required legal requirements and governmental reporting regulations and accreditation requirements as appropriate to assigned area(s). Directs preparation of information requested and monitors for exposure.

• Works collaboratively with leadership to support the activities and needs of the assigned area(s) by providing appropriate resources, scheduling, recruiting, compensation and adherence to contractual obligations. Ensures that schedules are maintained and in alignment with contractual obligations of the providers.

• Ensures all business functions are operative and all processes and procedures are effectively and efficiently in place and are aligned with LH policies and procedures. Enthusiastically embraces change. Reviews processes and makes recommendations for improvement. Creates goals in collaboration with assigned leadership for operations and ensures these goals are in line with organizational goals.

• Maintains clinical skills and competencies in an effort to support staff provide just-in time training, and education.

• The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

• Maintains regular and consistent attendance as scheduled by department leadership.

Shift:

• Day Shift - 8 Hours (United States of America)

• Schedule: Full-time, 40 hours per week, 8-hour day shifts.

• Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

• Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check

• Reference checks

• Drug Screening

• Health and Immunizations Screening

• Physical Demand Review/Screening

• Equal Opportunity Employer

• Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.