RMA Technician

Job title: RMA Technician

About the Role Volt is hiring an RMA Technician in Austin, TX to evaluate, troubleshoot, and repair returned units, track RMA status, and coordinate with internal teams. This role focuses on processing returned products, diagnosing issues, and maintaining accurate RMA records to support efficient customer resolutions.

What You'll Do

• Evaluate, troubleshoot, and repair returned units.
• Track and document RMA status accurately.
• Receive and process returned products and materials.
• Inspect, test, and troubleshoot returned equipment or components.
• Determine root causes of failures and document findings.
• Perform basic repairs or coordinate repairs with appropriate departments.
• Maintain accurate RMA records and update tracking systems.
• Verify warranty status and ensure compliance with company policies.
• Communicate return status and findings to internal teams.
• Coordinate product replacements, repairs, or returns to customers.
• Assist with inventory control and disposition of returned materials.

What We're Looking For

• Experience conducting evaluations, calibrations, or repairs on electronic test equipment or similar devices.
• Basic troubleshooting and diagnostic skills.
• Strong technical aptitude with the ability to evaluate, troubleshoot, and repair returned units.
• Excellent organizational skills with the ability to track and document RMA status accurately.
• Self-motivated with the ability to work both independently and as part of a team.
• Solid communication skills, able to relay findings and status clearly to requestors, TSRs, and cross-functional teams.
• Comfort working across multiple software platforms simultaneously, including Salesforce and the RMA tracking board.
• A proactive mindset for resolving discrepancies and responding to issues before end of shift.

Compensation & Benefits

• Salary: $18-$20 per hour (USD).
• Benefits include health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other types of paid leaves as required by law, plus Employee Assistance Program (EAP).
• Volt is an Equal Opportunity Employer and prohibits discrimination and harassment. Reasonable accommodations available.