RMA Technician
About this role
Job title: RMA Technician
About the Role Volt is hiring an RMA Technician in Austin, TX to evaluate, troubleshoot, and repair returned units, track RMA status, and coordinate with internal teams. This role focuses on processing returned products, diagnosing issues, and maintaining accurate RMA records to support efficient customer resolutions.
What You'll Do
- Evaluate, troubleshoot, and repair returned units.
- Track and document RMA status accurately.
- Receive and process returned products and materials.
- Inspect, test, and troubleshoot returned equipment or components.
- Determine root causes of failures and document findings.
- Perform basic repairs or coordinate repairs with appropriate departments.
- Maintain accurate RMA records and update tracking systems.
- Verify warranty status and ensure compliance with company policies.
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