RMA Program Manager 4

Job Title: RMA Program Manager 4

Job Description

Key Responsibilities

• Manage RMA repair operations across Asia, including repair capacity, material readiness, repair-site performance, backlog, and TAT.
• Monitor RMA returns, repair status, aging, backlog, and TAT performance.
• Work with suppliers to ensure sufficient repair manpower, equipment, materials, spare parts, and fixtures are available.
• Identify repair bottlenecks and drive corrective actions to meet committed TAT.
• Partner with Oracle data-center teams to forecast expected RMA returns and understand operational priorities.
• Track top failure modes and recurring hardware issues; coordinate with suppliers, quality, engineering, and supply-chain teams on containment and corrective actions.
• Establish regular RMA dashboards covering return volume, repair progress, TAT, backlog, top issues, and risk status.
• Escalate material, capacity, quality, or process risks early and drive closure with clear owners and timelines.
• Support continuous improvement of repair processes to reduce repeat failures and protect data-center availability.

Responsibilities

• Required Qualifications

• At least 5 years of experience in server hardware, RMA, repair operations, manufacturing, quality, or supply chain.

• Strong understanding of server components, including motherboards, CPUs, memory, storage, GPUs, NICs, power supplies, and cables.

• Experience working with suppliers, repair sites, and cross-functional engineering teams.

• Understanding of supply-chain planning, spare parts, material availability, and repair-capacity management.

• Fluent English communication, both written and verbal.

• Able to work onsite.

• Highly organized, detail-oriented, task-focused, and able to prioritize issues based on business impact and urgency.

• About Us

• Only Oracle brings together the data, infrastructure, the applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

• True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

• We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know.

• Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.