RMA Clerk

About the Role Volt is hiring multiple RMA Clerks in Fremont, CA for a full-time temp-to-hire role that supports the processing, inspection, and disposition of returned materials. You will work with quality, repair, warehouse, and engineering teams to ensure accurate data, proper routing, and full traceability. What You'll Do

• Receive and verify returned materials against RMA documentation and travel cards.
• Perform visual, functional, and cosmetic inspections to identify damage, missing components, or warranty violations.
• Classify returned units for repair, replacement, scrap, or return-to-vendor per product specs and quality guidelines.
• Record inspection results, including photographs and detailed failure descriptions, and ensure accurate data entry in quality and tracking databases.
• Communicate RMA status and requirements with vendors, customers, and internal Repair, Warehouse, and Quality teams.
• Create, update, and maintain RMA records in ERP systems (e.g., SAP, Oracle) and internal shopfloor tracking systems.
• Prioritize RMAs based on severity, customer impact, and SLAs to ensure timely resolution.
• Verify shipping documentation and ensure properly labeled units are released to the Warehouse for outbound processing.
• Provide accurate failure data and documentation to engineering teams to support root cause analysis and identify abnormal failure trends.
• Track serial numbers and inventory movements to maintain full traceability and control of returned materials.
• Assist with internal and external audits and monitor special process operations to ensure compliance with company quality standards. What We're Looking For
• Basic understanding of electronics, server hardware, and common computer components preferred.
• 1–3 years of experience in RMA processing, repair operations, quality inspection, or a manufacturing environment.
• Working knowledge of precision measuring and inspection tools used in quality and repair environments.
• Familiarity with ERP and RMA tracking systems, as well as basic database data entry and maintenance.
• Strong attention to detail and ability to accurately document inspection results and discrepancies.
• Ability to follow established procedures, quality standards, and documentation requirements.
• Candidates selected must meet all pre-screening eligibility requirements (drug test, background check). Nice to Have
• Basic understanding of electronics, server hardware, and common computer components.
• 1–3 years of experience in RMA processing, repair operations, quality inspection, or a manufacturing environment.
• Working knowledge of precision measuring and inspection tools used in quality and repair environments.
• Familiarity with ERP and RMA tracking systems, as well as basic database data entry and maintenance.
• Strong attention to detail and ability to accurately document inspection results and discrepancies.
• Ability to follow established procedures, quality standards, and documentation requirements.
• Pre-screening eligibility requirements (drug test, background check). Compensation & Benefits
• Pay Rate: $23.00 per hour.
• Benefits (based on eligibility): health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other paid leaves; Employee Assistance Program (EAP).
• Schedule: Hours are Monday to Friday from 8am – 5pm plus overtime as needed.
• Location: Fremont, CA
• Volt is an Equal Opportunity Employer; accommodations available upon request.