Risk Shared Services Manager

Job title: Risk Shared Services Manager

The position is described below.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

JOB SUMMARY

The Risk Shared Services Manager supports the execution and governance of the Enterprise Governance, Risk, and Compliance (eGRC) ecosystem. This role oversees day-to-day operations across the eGRC ecosystem, including intake and prioritization, roadmap management, reporting, policy adherence, and coordination with technology and business stakeholders.

The Manager translates strategic priorities into execution plans, drives delivery, provides effective challenge, and manages risks, issues, dependencies, and stakeholder engagement. The role is accountable for program execution, governance routines, team leadership, and continuous improvement of eGRC processes and procedures.

Essential and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Execute the Risk Shared Services operating model and eGRC strategy by translating priorities into work plans, governance routines, deliverables, and measurable outcomes.
2. Lead the end-to-end eGRC intake and roadmap process, including request review, effective challenge, prioritization, dispositioning, assignment, and status tracking.
3. Partner with TD&O Delivery teams and eGRC Solution Owners to align business priorities, resource needs, delivery sequencing, testing, implementation, and roadmap execution.
4. Monitor delivery health, milestones, dependencies, risks, issues, decisions, and adoption outcomes; drive corrective actions and escalate material concerns.
5. Oversee Organizational Hierarchy and Hierarchy and Personnel Alignment processes, ensuring alignment with organizational and personnel changes and support for enterprise risk management activities.
6. Facilitate stakeholder forums and present recommendations, roadmap changes, and decision support materials to leadership.
7. Serve as a key partner across Risk Programs, business units, technology teams, data partners, and control functions to support effective execution of eGRC capabilities.
8. Lead, coach, and develop a team of risk, governance, and change professionals, fostering accountability, collaboration, and continuous development.
9. Drive stakeholder communications, training, and change activities that support adoption and consistent execution of eGRC processes and solutions.
10. Maintain governance documentation and evidence to demonstrate compliance with policy requirements and appropriate escalation of material matters.

Qualifications

Required Qualifications:

• The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. Bachelor’s degree in Business, Finance, Risk Management, Information Systems, or a related field; or an equivalent combination of education and experience.
• 2. 8+ years of experience in risk management, governance, compliance, business change, technology delivery, program management, or a related field within financial services or another highly regulated industry.
• 3. Experience leading teams, cross-functional initiatives, or complex programs.
• 4. Knowledge of enterprise risk management, governance, compliance, and multiple risk disciplines.
• 5. Experience supporting governance, intake, prioritization, roadmap management, change delivery, or enterprise risk platforms.
• 6. Strong risk management experience, including process and control governance, RCSA facilitation, and end-to-end management of findings and remediation activities to support a strong control environment.
• 7. Proven ability to partner across business, risk, technology, data, operations, audit, and control functions.
• 8. Strong communication, stakeholder management, and facilitation skills, including the ability to prepare executive-level materials.
• 9. Demonstrated ability to provide effective challenge, influence outcomes, and build collaborative relationships.
• 10. Strong analytical, organizational, problem-solving, and critical-thinking skills.
• 11. Ability to manage competing priorities, risks, dependencies, and deadlines in a complex environment.
• 12. Experience leading change initiatives, driving adoption, and supporting process improvement.
• 13. Proficiency with Microsoft Office and the ability to quickly learn governance, workflow, reporting, and risk management tools.

Preferred Qualifications:

• 1. Master’s degree in Business, Finance, Risk Management, Information Systems, or a related field.
• 2. 10+ years of experience in financial services risk management, governance, compliance, technology, or enterprise change.
• 3. Experience with Archer Integrated Risk Management or other enterprise GRC platforms.
• 4. Experience managing eGRC governance activities, including intake, roadmap management, organizational hierarchies, policy exceptions, and integrated risk reporting.
• 5. Experience supporting governance and operations for enterprise technology platforms or shared services.
• 6. Knowledge of technology delivery lifecycles, data governance, identity and access management, and risk platform controls.
• 7. Experience partnering with technology teams on requirements, testing, implementation, and post-deployment support.

• General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

• Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

• EEO is the Law E-Verify IER Right to Work