About this role
Risk & Quality Manager
Philippines
Job Description Leads the strategic design and governance of the Risk-Based Quality Assurance framework across CBSP-supported markets (APAC & EMEA MN). Responsible for evolving the QA function from transactional checking to predictive risk intelligence — identifying systemic failure patterns, driving root cause resolution, and partnering with the Transformation pillar to embed quality into process design. Accountable for a team of 16 analysts across multiple LOBs and market clusters. Designing and governing the risk-based QA sampling framework across all in-scope markets and LOBs Leading complex cross-market RCA investigations and translating error data into systemic process fixes Managing and developing 16 QA professionals across market hub clusters, driving cross-skilling and LSS mentorship Producing risk-based QA performance reports for GM-level audiences and presenting quality risk findings to regional leadership Owning and managing the QA Service Catalog ensuring all retained, officialized and new services are delivered within agreed SLAs
Qualifications
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Graduate of any business, operations, engineering or related discipline.
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Lean Six Sigma Green Belt certification is preferred; Black Belt is an advantage.
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Knowledge of insurance operations or financial services is an advantage.
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Job Info
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Job Identification
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38143
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Job Schedule
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Full time
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Regular or Temporary
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Regular
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Job Category
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Metrics and Effectiveness
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Business Unit
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Philippines
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Legal Employer
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Chubb Asia Pacific PTE LTD d/b/a Chubb Business Services
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Posting Date
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10/29/2026, 11:29 PM