Revenue Operations Manager

Forward Networks

Actively Hiring

Network automation software for a stronger, more reliable network. realize network assurance

• +4

• B2B

• Scale Stage

Rapidly increasing operations

• Top Investors

This company has received a significant amount of investment from top investors

• +4

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What You'll Do

• Partner with Field Leadership

• Partner closely with Sales & CS leadership to help them operate their business effectively and achieve their goals

• Support territory and account planning, quota setting, and capacity modeling in partnership with Sales leadership

• Build renewal and expansion forecasting models with CS leadership, flagging at-risk accounts and revenue early

• Contribute to annual and quarterly GTM planning cycles, including segmentation and coverage models

• Design Efficient Processes

• Own and continuously improve CRM (e.g., Salesforce) and CS platform architecture, ensuring data integrity across the customer lifecycle from opportunity creation through renewal

• Design and maintain the processes that govern handoffs between Sales and CS — quote to cash, onboarding, QBR cadences, renewal and expansion workflows

• Identify and eliminate manual, error-prone processes; build scalable workflows and automations as the team grows

• Develop Reporting & Analytics

• Build and maintain dashboards and reporting for pipeline health, forecast accuracy, sales productivity, net revenue retention, churn/expansion, and customer health scores

• Partner with Sales and CS leaders to define and track the metrics that matter — quota attainment, ARR by segment, gross/net retention, time-to-value, renewal rates

• Deliver regular business reviews and ad hoc analysis to leadership, translating data into clear operational recommendations

• Establish Cross-Functional Partnerships

• Act as the connective tissue between Sales, Customer Success, Marketing, Product and Finance — ensuring consistent definitions, data, and reporting across teams

• Train and enable Sales and CS teams on tools, process changes, and reporting so adoption sticks

• What We're Looking For

• 5-7 years of experience in Revenue Operations, Sales Operations, or Customer Success Operations at a B2B software company selling into enterprise or technical buyers

• Experience at a growth-stage (Series B-D) tech company with a focus in networking, security, or other infrastructure platform software solutions

• Familiarity with CRM platforms (e.g. Salesforce) and CS platforms (e.g., Gainsight, Vitally, or similar) in terms of how we can design effective processes across these systems.

• Experience supporting both new business sales motions and post-sale expansions motions (renewals, expansion, customer health) — you understand these teams have different rhythms but need to operate in unison

• Proven ability to build clean, reliable reporting and dashboards (Salesforce reports, Looker/Tableau, or similar BI tools)

• Strong AI and modeling skills; comfortable working directly with data, not just requesting it from analysts

• Excellent cross-functional communication skills; able to work directly with Sales reps, CSMs, and executive leadership alike

• A bias toward simplification — you'd rather fix a broken process than build a workaround for it

• The expected base pay range for this role is between $175,000-$200,00 per year. Within this range, individual pay is determined by several factors including but not limited to, job-related skills, work experience, and relevant education/training

• Perks

• Stay Healthy

• No one can do their best unless they feel their best. That’s why we offer top-grade insurance, with medical, dental, and vision benefits for you and your family.

• Competitive Pay

• Every team member receives a compensation package with competitive pay and equity so we can grow together.

• Time Off

• Vacations, holidays, family days. With no tracked time off, you can go as long as it’s okay with your manager.

• Grow With Us

• We’re an agile team and early stage company with plenty of opportunities to grow, as a company and as individuals.

• Explore Forward Networks's perks and benefits