Revenue Operations Analyst

Revenue Operations Analyst

Contract

Duration: 6 Months (Potential Extension/Conversion)

Pay Rate: $20-$28/hr

Industry: SaaS / Technology

Location: Lehi, UT

Work Arrangement: Hybrid (In Office Tuesdays & Wednesdays)

Job Description

The Revenue Operations Analyst will be a key member of the GTM Systems & Operations team, responsible for supporting internal Sales and Customer Success organizations through a ticket-based support model. This individual will take ownership of operational requests, investigate root causes, resolve issues efficiently, and collaborate with cross-functional teams to improve processes and drive operational excellence.

Successful candidates are naturally curious, customer-focused problem solvers who can build strong relationships with stakeholders, navigate ambiguity, and continuously look for ways to improve workflows and team effectiveness.

Key Responsibilities

• Triage, troubleshoot, and resolve internal GTM operational tickets while meeting established SLA requirements
• Serve as a primary point of contact for process, system, and operational inquiries from sales and post-sales teams
• Investigate root causes of issues and determine appropriate solutions using established guidelines and business processes
• Communicate proactively with stakeholders throughout the ticket lifecycle to provide updates and ensure resolution
• Identify gaps in current workflows and recommend process improvements when standard procedures do not fit a situation
• Collaborate with Revenue Operations, Sales, Customer Success, and Systems teams to support business initiatives and operational projects
• Assist with system enhancements, user support, data quality efforts, and process documentation
• Build trusted partnerships with stakeholders while delivering a high-quality internal customer experience

Qualifications

• 1-2+ years of experience in a customer-facing, operational, support, or systems-focused role

• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences

• Demonstrated ability to troubleshoot issues independently and exercise sound judgment

• Excellent organization, prioritization, and problem-solving abilities

• Ability to learn new systems, tools, and processes quickly

• Customer-focused mindset with strong attention to detail and accountability

• Bachelor's degree or equivalent practical experience preferred

• Experience supporting SaaS organizations strongly preferred

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• EEO Statement

• The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.

• The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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Location

Remote

Country: United States

Employment Type: Contract

About The Planet Group

The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.

As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.