Revenue Manager

A Revenue Manager at Accor in Cape Town is responsible for overseeing all aspects of revenue management for the assigned properties. This includes developing pricing strategies, conducting market analysis, and managing promotional activities to maximize cluster room revenue and market share. The role involves overseeing rooms inventory, rates, PMS and Revenue Management systems, forecasting, budgeting, and business planning, as well as preparing month-end and ad-hoc analyses. The incumbent communicates rates, restrictions and strategies to the properties and ensures accurate implementation within Revenue Management systems.

Responsibilities

• Develop and implement strategic revenue plans to optimize the hotel's financial performance.
• Analyze market trends, the competitive landscape, and customer behavior to identify revenue-generating opportunities.
• Collaborate with sales, marketing, and operations teams to align revenue strategies with overarching business goals.
• Implement weekly Revenue Meetings to discuss sales strategies with Sales and the General Manager.
• Monitor and adjust pricing and inventory based on demand and market conditions.
• Use data-driven insights to forecast monthly revenue, occupancy, and average daily rate (ADR) to meet or exceed budgeted goals.
• Evaluate the effectiveness of promotional campaigns and take proactive measures to enhance profitability.
• Communicate effectively at the hotel level and with the Regional Director of Revenue.
• Provide revenue management expertise to property general managers, leadership teams, and market sales leaders.
• Ensure that hotel strategies conform to brand philosophies and initiatives.
• Analyze month-end and other available data to identify trends, future need periods, and obstacles to achieving goals.
• Submit reports in a timely manner, meeting delivery deadlines.
• Implement an upselling program.
• Ensure effectiveness and performance of the reservations department.
• Update and maintain GDS, TARS, hotel distribution, and all reservation channels.
• Ensure accurate data capture in all systems and perform regular system audits.

Requirements

• Minimum 5 years of experience in Revenue Management at a hotel is preferable.
• Strong business acumen and ability to identify and capitalize on business opportunities.
• Multi-property management is a plus.
• Excellent leadership, motivation, and communication skills.
• Strong computer skills and numbers-oriented.
• Written and spoken professional business English.
• Good presentation skills.
• Advanced Microsoft Excel and prior experience with revenue systems are required.
• Demonstrated ability to forecast sales and trends in the market.
• Ability to work in a fast-paced environment with a strong analytical approach to problem-solving.
• Proven ability to build and maintain good relationships.
• Ability to communicate thoughts, actions, and opportunities clearly with assertiveness.